topic Re: access denied when trying to see my bills in Tech Support

access denied when trying to see my bills

RJ223 — Thu, 09 Mar 2023 15:20:12 GMT

Logged in ok but cannot get further than first page - cannot see my bills etc.

Re: access denied when trying to see my bills

MI5 — Thu, 09 Mar 2023 15:22:15 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: access denied when trying to see my bills

RJ223 — Thu, 09 Mar 2023 15:25:34 GMT

Thank you for your help.

Re: access denied when trying to see my bills

MI5 — Thu, 09 Mar 2023 19:23:10 GMT

Welcome

Re: access denied when trying to see my bills

CJ2608 — Fri, 13 Sep 2024 15:19:16 GMT

I am not on social media by choice

Re: access denied when trying to see my bills

MI5 — Fri, 13 Sep 2024 15:28:50 GMT

@CJ2608

Calling options here

Re: access denied when trying to see my bills

Jay1972211 — Fri, 13 Sep 2024 16:41:14 GMT

It's not just you, seems a lot of people are getting access denied when trying to log into their accounts

Re: access denied when trying to see my bills

monjem — Fri, 13 Sep 2024 17:46:26 GMT

I am getting this "access denied" too when successfully logging in to My O2 Account, just the way of modern life, computers are supposed to make life easier, quicker, etc but sometimes they are just a pain and I have been working in IT for over 40 years !!!

Hopefully they will get it sorted soon.

Re: access denied when trying to see my bills

Ryan89 — Fri, 13 Sep 2024 17:55:06 GMT

Wonder if it has anything to do with the servers being overloaded with the new iPhone release?

Re: access denied when trying to see my bills

MI5 — Fri, 13 Sep 2024 17:57:40 GMT

It's everything to do with that.

Re: access denied when trying to see my bills

madasaf1sh — Fri, 13 Sep 2024 17:59:23 GMT

I think they took the myo2 service offline to protect the front end of the website to put the queue in place, and are now rolling back slowly, but the volume of traffic is still high with queues to get into the store still 20minutes long..

FUBAR is the term I would use

Re: access denied when trying to see my bills

pgn — Fri, 13 Sep 2024 20:25:59 GMT

12mins @21:24 😖