topic Re: my replacement sim is not working in Tech Support

my replacement sim is not working

BernardK — Sat, 04 Mar 2023 17:07:01 GMT

Is there anybody that can tell me what I can do. In other words how to get hold of a human advisor. Because Tech is useless in my case

Re: my replacement sim is not working

TallTrees — Sat, 04 Mar 2023 17:16:32 GMT

Hi there @BernardK

Welcome to the o2 Community forum

Sorry to hear your difficulties

There are telephone numbers to call to request a replacement (another 🙄) sim

I'll give them to you below or social media BUT

IS THERE ANY CHANCE YOU COULD POP INTO AN O2 STORE?

I went in sometime ago now found them very helpful anyway here are a few contact numbers/places good luck

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Re: my replacement sim is not working

BernardK — Tue, 07 Mar 2023 13:26:09 GMT

Hi There Tall trees. Thank you, I finally got hold of Customer services, who immediately unlocked my sim. Even though it was a replacement sim, it still needed unlocking. Though there has been many that said, even their own email to me, that I need to just put the sim in, it is ready to go.

Re: my replacement sim is not working

TallTrees — Tue, 07 Mar 2023 13:37:03 GMT

Excellent @BernardK

I am very pleased it has been sorted out. I know the processes are not always clear. Glad you got customer services to help too.

Thank you for taking the time to let me know all good.

Best wishes TallTrees