topic Re: iMessage Activation after Porting in Tech Support

iMessage Activation after Porting

Kieran23 — Sat, 04 Mar 2023 11:52:47 GMT

Hi 👋

I am having issues activating my iMessage & FaceTime after porting from EE to O2 on Tuesday. I’ve contacted Apple support who suggested I text “HELP” to 48369 but the message was not delivered. They said it was an issue with O2. I’ve tried all other steps to try and activate iMessage. Can anyone help me please?

Re: iMessage Activation after Porting

MI5 — Sat, 04 Mar 2023 11:55:08 GMT

@Kieran23

Check, edit and save the correct number in Settings >Phone >My Number.

Reboot phone and check.

If the number won't save, reset your network settings.

Re: iMessage Activation after Porting

Kieran23 — Sat, 04 Mar 2023 12:04:16 GMT

Hi, I’ve performed all of these steps without success 😕

Re: iMessage Activation after Porting

MI5 — Sat, 04 Mar 2023 12:40:08 GMT

@Kieran23

You'll most likely need a new sim then.

all into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.
Alternatively, speak to customer service.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: iMessage Activation after Porting

Breanna — Thu, 09 Mar 2023 11:22:53 GMT

Were you able to get a new sim and sort this out @Kieran23?