topic Re: [Video Guide] Extend your ring time in Tech Support

[Video Guide] Extend your ring time

Chris_K — Mon, 24 Jan 2022 15:23:51 GMT

Hey all,

Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, then this one's for you.

We also have a fantastic from @jonsie on doing this, if you'd prefer text-based instructions rather than a video guide.

Re: [Guru Video] Extend your ring time

Cleoriff — Mon, 01 Jun 2020 16:10:28 GMT

@Chris_K

We already have a guide by @jonsie

Re: [Guru Video] Extend your ring time

Chris_K — Mon, 01 Jun 2020 16:48:54 GMT

@Cleoriff wrote:

@Chris_K

Guide:How to Lengthen Ringtime on any O2 Mobile

We already have a guide by @jonsie

Thanks for keeping me honest Cleoriff. I've added this on the original post, giving folk options - some may prefer a video guide, whereas others may prefer and find following text-based instructions easier (like me, actually).

Re: [Guru Video] Extend your ring time

Cleoriff — Mon, 01 Jun 2020 17:14:49 GMT

Good idea @Chris_K

Re: [Guru Video] Extend your ring time

jonsie — Mon, 01 Jun 2020 17:20:40 GMT

Maybe copy and paste the other bits re:voicemail and wifi calling and then scrap the other, no need for two.

Re: [Video Guide] Extend your ring time

MANSO — Fri, 14 Oct 2022 10:49:20 GMT

Have watched video yi extend ring time, switched off boicemail and wi-fi calling entered code and does NzozT work?

Re: [Video Guide] Extend your ring time

Enlli — Fri, 14 Oct 2022 11:07:15 GMT

@MANSO See my reply to your other thread

@Chris_K Can we mention that on some phones WiFi Calling has to be disabled on O2 systems first

Re: [Video Guide] Extend your ring time

jonsie — Fri, 14 Oct 2022 16:24:01 GMT

It does mention in the guide that wifi calling may need to be turned off if the code doesn't work

Perhaps it should be made clear that customer service need tto do this on the system their end

@Martin-O2?

Re: [Video Guide] Extend your ring time

MartW — Sat, 25 Feb 2023 22:43:19 GMT

Why is it so short in the first place? 15s is a stupidly short time. I use my phone for business and don't appreciate having customers getting diverted to voicemail when I could have answered the phone if the ring was a reasonable length.

Re: [Video Guide] Extend your ring time

pgn — Sun, 26 Feb 2023 11:19:44 GMT

@MartW wrote:
Why is it so short in the first place? 15s is a stupidly short time. I use my phone for business and don't appreciate having customers getting diverted to voicemail when I could have answered the phone if the ring was a reasonable length.

30secs max in 5sec increments - have you checked the guide, @MartW? The guide has been updated to make sure you disable Wifi Calling on both your handset and in your MyO2 (web view):

Then the codes in the guide should work, and when you are all set with the duration etc, switch the Wifi/4G calling feature back on in your MyO2 and toggle it back on in the handset settings, @MartW - good luck!

Re: [Video Guide] Extend your ring time

Mart_W — Mon, 27 Feb 2023 12:36:19 GMT

Thanks for the reply, but it still doesn't work, I can't see any way to turn off wifi calling etc, anywhere other than with my phone settings, which I've done. Trying to do anything in the O2 app or My O2 on the web just sends me to view how-to's on changing the settings on the phone, which I've already done. What a mess.

I've wasted too much time trying to fix something that shouldn't be this way anyway, 15s is dangerously short. I wonder how many people have had an accident rushing to the phone to answer it in the stupidly short space of time O2 has inflicted on us? And to add insult to injury, they've broken the only means to fixing their bad choice of ring length.

I should have gone with EE.

Re: [Video Guide] Extend your ring time

Mart_W — Mon, 27 Feb 2023 13:18:54 GMT

Called customer services.

Now stuck here "Your request to deactivate Wifi and 4G Calling is pending"

This is a painful process.

Re: [Video Guide] Extend your ring time

Mart_W — Mon, 27 Feb 2023 13:41:06 GMT

Now I have no network coverage at all.

O2 are rubbish.

Now stuck in automated customer service hell

Re: [Video Guide] Extend your ring time

Mart_W — Mon, 27 Feb 2023 14:32:20 GMT

Back on with the third different CS operative. I now have no voice mail and my mobile data is currently off and might be for 24 hours.

I just wanted my phone not to go to voice mail so damn quick!

I've wasted HOURS now trying to fix this.

O2, you need to take a serious look at yourselves here.

I'm going to put a note in my calendar for my contract renewal time to remind me to under no circumstance renew with O2

Re: [Video Guide] Extend your ring time

Mart_W — Tue, 28 Feb 2023 10:57:37 GMT

It's now the next day, still no network connection on the phone. Back on to customer service again. If you are self-employed and need your phone to earn your living, do not use O2; the incompetence is astonishing. And even when you do have a network connection, it will be like going back 10 years with 3G levels of speed, not 5G.