topic Re: I don't receive passcodes when logging into websites in Tech Support

I don't receive passcodes when logging into websites

Lanijane — Mon, 20 Feb 2023 17:18:36 GMT

I bought a new phone on Friday and since then I don't receive one time passcodes when I log into websites such as paypal etc. I have received other text messages. Please advise

Re: I don't receive passcodes when logging into websites

TallTrees — Mon, 20 Feb 2023 17:47:05 GMT

Hello @Lanijane

Welcome to the o2 Community forum

Sometimes this can happen see if this guide helps

Or you can contact o2 customer services here, leave them a message:

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Re: I don't receive passcodes when logging into websites

Breanna — Tue, 21 Feb 2023 11:57:49 GMT

Were you able to get this sorted @Lanijane?

Re: I don't receive passcodes when logging into websites

Lanijane — Fri, 24 Feb 2023 15:26:25 GMT

Yes and no!. I'm getting codes but only after they have expired. It must be a network error?

Re: I don't receive passcodes when logging into websites

pgn — Sun, 26 Feb 2023 14:18:24 GMT

@Lanijane wrote:
Yes and no!. I'm getting codes but only after they have expired. It must be a network error?

I'll tag @O2Sarah- who is the O2 Advisor on duty on Monday morning - keep a watch on here for her message looking for more information to solve this, @Lanijane.

Re: I don't receive passcodes when logging into websites

O2Sarah- — Mon, 27 Feb 2023 08:26:14 GMT

Thanks for the tag @pgn

@Lanijane I will send you a private message so we can check your account.