topic Re: Can't make calls on new iphone 14 and sim in Tech Support

Can't make calls on new iphone 14 and sim

cjm2011 — Fri, 24 Feb 2023 22:22:06 GMT

hi,

existing O2 customer, i've today received my new phone and sim and gone through all of the set up procedures to move across from my old phone. Everything on the new phone works other than the ability to make or receive calls. It;s showing no signal in the top right and have gone through all the trouble shooting e.g. airplane mode, do not disturb, etc.

the old phone has been reset so can't check that. any suggestion greatfully received

thx

Re: Can't make calls on new iphone 14 and sim

madasaf1sh — Fri, 24 Feb 2023 22:38:15 GMT

@cjm2011

Did you do a sim swap from the old sim card to the new card?

If you haven't follow this guide here or if you cant use the old sim card, then you will need to call o2 tomorrow on 0344 809 0202 and they will be able to activate the new sim card.

Re: Can't make calls on new iphone 14 and sim

Breanna — Mon, 27 Feb 2023 10:52:30 GMT

Were you able to get this sorted @cjm2011?