topic Re: Loss of signal strength in Tech Support

Loss of signal strength

Awesome-Ade — Tue, 14 Feb 2023 14:09:55 GMT

Signal strength and response speed drops dramatically at around 18:00 every weekday. Subsequently, devices (SKY GLASS - TV streaming) are pausing mid-stream and we are getting frustrated as this happens every single evening

Re: Loss of signal strength

Enlli — Tue, 14 Feb 2023 14:21:20 GMT

Sounds like you are in an area with network congestion.

What does this say.

https://status.o2.co.uk/

Re: Loss of signal strength

madasaf1sh — Tue, 14 Feb 2023 15:41:50 GMT

@Awesome-Ade

Im curious?

Why are you using mobile data for Sky Glass Streaming on the TV, and not normal Broadband, as Mobile Data, has high latency, and can suffer high packet loss, which will cause buffering and pauses.

I highly recommend getting Sky Broadband in for their TV Service, and not relying on Mobile Data for any type of 4K / HD Streaming.

You will hit the FUP on o2 quite quickly