https://community.o2.co.uk/t5/Tech-Support/Gifts/m-p/1602687#M30264 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5089762">@Donbuz</a>&nbsp;</P><P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>) , they should be able to help you with this<BR />Also check the help here <LI-PRODUCT title="Guide: Adding and removing O2 Extras" id="Guide072"></LI-PRODUCT>&nbsp;</P> Tue, 14 Feb 2023 12:25:56 GMT MI5 2023-02-14T12:25:56Z https://community.o2.co.uk/t5/Tech-Support/Gifts/m-p/1602682#M30263 <P>I selected amazon prime as the gift on my new account it is not working&nbsp;</P> Tue, 14 Feb 2023 12:07:30 GMT https://community.o2.co.uk/t5/Tech-Support/Gifts/m-p/1602682#M30263 Donbuz 2023-02-14T12:07:30Z https://community.o2.co.uk/t5/Tech-Support/Gifts/m-p/1602687#M30264 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5089762">@Donbuz</a>&nbsp;</P><P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>) , they should be able to help you with this<BR />Also check the help here <LI-PRODUCT title="Guide: Adding and removing O2 Extras" id="Guide072"></LI-PRODUCT>&nbsp;</P> Tue, 14 Feb 2023 12:25:56 GMT https://community.o2.co.uk/t5/Tech-Support/Gifts/m-p/1602687#M30264 MI5 2023-02-14T12:25:56Z