topic Re: Sim card activation on a recently aquired samsung s22 ultra in Tech Support

Sim card activation on a recently aquired samsung s22 ultra

Frobert5 — Wed, 08 Feb 2023 14:58:03 GMT

I have just taken possession of a samsung s22 ultra but the sim is not provisioned. How do you activate it?

Re: Sim card activation on a recently aquired samsung s22 ultra

MI5 — Wed, 08 Feb 2023 15:01:29 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Sim card activation on a recently aquired samsung s22 ultra

Bambino — Wed, 08 Feb 2023 15:03:06 GMT

@Frobert5 If this is a new sim and you have your old one, do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

If you're not comfortable doing the swap yourself, call into an O2 store, if you have one nearby, and they'll do the swap for you. Be sure to bring identification with you.

Re: Sim card activation on a recently aquired samsung s22 ultra

Frobert5 — Wed, 08 Feb 2023 15:48:58 GMT

Hi Unfortunately the old phone is a micosim not a nono ssim so arn't interchangeable

Re: Sim card activation on a recently aquired samsung s22 ultra

Frobert5 — Wed, 08 Feb 2023 15:49:54 GMT

Thanks for speedy resonse. I'll give them a go.

Re: Sim card activation on a recently aquired samsung s22 ultra

MI5 — Wed, 08 Feb 2023 16:01:06 GMT

@Frobert5

Check to see if you can push out the middle bit of your old sim.

Re: Sim card activation on a recently aquired samsung s22 ultra

Bambino — Wed, 08 Feb 2023 16:10:36 GMT

@Frobert5 The size of your old sim doesn't matter if you want to do a swap. You're just transferring the account details and the number to the new one.

Re: Sim card activation on a recently aquired samsung s22 ultra

Breanna — Thu, 09 Feb 2023 11:45:24 GMT

@Frobert5 were you able to get your SIM sorted?

Re: Sim card activation on a recently aquired samsung s22 ultra

Frobert5 — Thu, 09 Feb 2023 14:55:39 GMT

Thank you for your help but have now got it sorted.

Re: Sim card activation on a recently aquired samsung s22 ultra

Frobert5 — Thu, 09 Feb 2023 14:56:46 GMT

Hello, Have now managed to sort out thank you. Appreciate suggestions.