topic Problems activating mobile data on Apple Watch in Tech Support

Problems activating mobile data on Apple Watch

BobbyXXV1 — Fri, 03 Feb 2023 17:37:18 GMT

just got an Apple Watch and can’t activate mobile data

im trying to do it through the watch app , it said it had gone through but then was then just saying activating for 12 days , finally got through to o2 and they cancelled that plan and I’m now trying to get a new plan through the app but keep getting an o2 message saying error 91

am I doing something wrong , do I need to activate the esim on the watch ?

can anyone help please

Re: Problems activating mobile data on Apple Watch

MI5 — Fri, 03 Feb 2023 18:16:28 GMT

@BobbyXXV1

Make sure you have the latest firmware updates on both phone and watch.

Re: Problems activating mobile data on Apple Watch

Steve-W — Mon, 13 Mar 2023 21:38:19 GMT

Try a sim swap as described at this link. I had the same problem and this resolved it.

https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-Mobile-Data-Problem/td-p/1603773#.ZA-XqXrdNEJ.whatsapp