topic Re: Pixel 3a: no WiFi 4G calling option in Tech Support

Pixel 3a: no WiFi 4G calling option

CFro — Tue, 31 Jan 2023 17:50:03 GMT

Hi,

I'm using a Pixel 3a and I recently switched to O2 from Three and have been having no end of problems. I never seem to have signal at home or work so I've been missing calls and texts. I always have the empty signal bar with the exclamation mark through it. I thought I should set up WiFi and 4G calling, however none of the instructions on the O2 webpage are for the Pixel 3a. Following the Pixel 3 or 3XL instructions don't display the same settings options to turn on Wifi calling.

Is the Pixel 3a capable of support Wifi and 4G calling on O2? (I had these features when on Three)

Re: Pixel 3a: no WiFi 4G calling option

MI5 — Tue, 31 Jan 2023 17:59:38 GMT

@CFro

You need to call O2 to ask them to enable wifi calling on your account first.

Re: Pixel 3a: no WiFi 4G calling option

Breanna — Wed, 01 Feb 2023 10:22:14 GMT

Hi @CFro were you able to get wifi calling set uP?

Re: Pixel 3a: no WiFi 4G calling option

CFro — Wed, 01 Feb 2023 11:09:23 GMT

Not yet, can't get through to anyone at O2. The phone support has kept me in a queue forever and there are no available online chat agents. Pretty terrible switching experience so far.

Re: Pixel 3a: no WiFi 4G calling option

MI5 — Wed, 01 Feb 2023 11:16:10 GMT

@CFro

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Pixel 3a: no WiFi 4G calling option

CFro — Fri, 03 Feb 2023 09:28:52 GMT

The solution was to call O2, ask them to activate WiFi and 4G calling.
Once this was showing as activate in My O2, I noticed I had no signal again (signal bar had exclamation mark through it) so I had to do Settings -> System -> Reset Options -> Reset Wi-Fi, mobile & Bluetooth. After that the signal returned and my phone status showed I was on WiFi and 4G calling.

Re: Pixel 3a: no WiFi 4G calling option

pgn — Sun, 05 Feb 2023 18:47:22 GMT

And on this topic (as a solution has been accepted), the 4G Calling feature needed in the USA from 01-Jan-2023 is all well and good, but the relevant O2 Support page says:

Ref: https://www.o2.co.uk/help/network-coverage-and-international/travelling-to-the-usa

Supported phone models list shows:

4G Calling Device List - Google Pixel 5, Pixel 4a, Pixel 4, Pixel 4XL, Pixel 3a

I asked about this on this post, @Breanna - and @MI5's answer holds true - but any update from O2 on the out-of-date pages and a likely update to them?

Thanks!