https://community.o2.co.uk/t5/Tech-Support/finger-print-lock-disapered-also-pin-lock-will-not-work/m-p/1599952#M29812 <P>my phone did an update and my finger print lock disappeared. pin lock will not work either.</P><P>also tried to unlock with find my mobile and nothing works. only had the phone about 10 days&nbsp;</P> Wed, 01 Feb 2023 12:21:45 GMT Mich07 2023-02-01T12:21:45Z https://community.o2.co.uk/t5/Tech-Support/finger-print-lock-disapered-also-pin-lock-will-not-work/m-p/1599952#M29812 <P>my phone did an update and my finger print lock disappeared. pin lock will not work either.</P><P>also tried to unlock with find my mobile and nothing works. only had the phone about 10 days&nbsp;</P> Wed, 01 Feb 2023 12:21:45 GMT https://community.o2.co.uk/t5/Tech-Support/finger-print-lock-disapered-also-pin-lock-will-not-work/m-p/1599952#M29812 Mich07 2023-02-01T12:21:45Z https://community.o2.co.uk/t5/Tech-Support/finger-print-lock-disapered-also-pin-lock-will-not-work/m-p/1599956#M29813 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5069231">@Mich07</a>&nbsp;</P><P>Try a factory reset first and if no luck, contact O2 for a return.</P><P>If you message O2 on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) , Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>) , they should be able to help you with this.</P><P><A href="https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs" target="_blank">https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs</A></P> Wed, 01 Feb 2023 12:25:26 GMT https://community.o2.co.uk/t5/Tech-Support/finger-print-lock-disapered-also-pin-lock-will-not-work/m-p/1599956#M29813 MI5 2023-02-01T12:25:26Z