topic Not receiving any One Time Passcodes in Tech Support

Not receiving any One Time Passcodes

Kerfuffle — Sun, 29 Jan 2023 22:20:38 GMT

I am not receiving OTP messages for my banking & paypal apps.

I have contacted 02 and they removed the 18+ restriction, then all of a sudden I got multiple OTP messages, however this has only temporarily resolved the issue and the OTP messages seem to becoming through intermttently. I have also done a sim swap, but this has made no difference.

I am going away on 5th February and will need access to my banking apps, starting to panic now. I am seriously thinking of ditching 02 and porting across to EE or Vodafone.

Anyone got any suggestions?

Re: Not receiving any One Time Passcodes

MI5 — Sun, 29 Jan 2023 22:31:12 GMT

@Kerfuffle

See if anything helps here

Re: Not receiving any One Time Passcodes

Kerfuffle — Sun, 29 Jan 2023 22:39:04 GMT

Thank you for the guide. I can send & receive sms messages without any problems. It's just the OTP messages that I am having problems with.

Re: Not receiving any One Time Passcodes

MI5 — Sun, 29 Jan 2023 22:59:21 GMT

@Kerfuffle

It's a not uncommon issue with O2, esp if you have ported in from another network as some porting files can get missed.

I'll ask @O2Sarah- to help in the morning.

Re: Not receiving any One Time Passcodes

Kerfuffle — Sun, 29 Jan 2023 23:14:13 GMT

I haven't ported my number, iv'e been with 02 for several years.
Thank you for asking @O2Sarah to help. I really need to get my banking apps up & running before I travel in a few days.

Re: Not receiving any One Time Passcodes

pgn — Mon, 30 Jan 2023 06:52:54 GMT

@Kerfuffle wrote:
I haven't ported my number, iv'e been with 02 for several years.
Thank you for asking @O2Sarah to help. I really need to get my banking apps up & running before I travel in a few days.

It is @O2Sarah- - note the trailing hyphen. Not long now until 8am, good luck!

Re: Not receiving any One Time Passcodes

MI5 — Mon, 30 Jan 2023 08:02:15 GMT

Was tagged correctly in my reply anyway.

Re: Not receiving any One Time Passcodes

O2Sarah- — Mon, 30 Jan 2023 08:35:44 GMT

Thanks again for the tag @MI5

@Kerfuffle I will send you a private message so we can look into this.

Re: Not receiving any One Time Passcodes

AJP2 — Mon, 30 Jan 2023 10:41:11 GMT

I have the same problem after porting number. Any help would be greatly appreciated.