topic Visual Voicemail on Pixel 7 Pro in Tech Support

Visual Voicemail on Pixel 7 Pro

mrgrill79 — Fri, 20 Jan 2023 16:24:57 GMT

Hi.

Just moved over to O2. I have a Pixel 7 pro bought direct from Google. I can't for the life of me get visual voicemail working. Does it even work on this device? I've searched the forums and some people seem to have VVM working on a pixel device. I've called customer services but they don't seem to be able to help.

Basically, does it work on Pixel 7. If it doesn't fine, I'll ignore the millions of messages I get saying it have been activated and then turn it off. If it does work, then can any kind soul help me understand how to get it activated as I keep seeing the "Can't activate VVM" message within the voicemail tab in the phone app.

Please help!

Re: Visual Voicemail on Pixel 7 Pro

pgn — Fri, 20 Jan 2023 17:21:14 GMT

Advice below, @mrgrill79 until you can determine if it is supported - not working on my Pixel 6a, despite the early barrage of texts that are silenced as here:

https://community.o2.co.uk/t5/Tech-Support/Visual-voicemail-activation/m-p/1597739/highlight/true#M29326

Re: Visual Voicemail on Pixel 7 Pro

MI5 — Fri, 20 Jan 2023 19:27:39 GMT

@mrgrill79

Your phone is not supported by O2 for VVM so turn off the option in your dialler settings.

Re: Visual Voicemail on Pixel 7 Pro

garetc — Sat, 21 Jan 2023 19:31:13 GMT

Works fine for me on O2 with a Pixel 7.

You need to check that you have Smartphone data on your account rather than iData by calling customer services.

Re: Visual Voicemail on Pixel 7 Pro

Breanna — Mon, 23 Jan 2023 13:23:45 GMT

@mrgrill79 Were you able to get your VVM set up?

Re: Visual Voicemail on Pixel 7 Pro

mrgrill79 — Mon, 23 Jan 2023 16:00:14 GMT

Garetc above says it works on their Pixel 7 if I call CS and get them to apply smartphone data. Others have said disable VVM as it doesn't work on Pixel 7pro. So I'm not the wiser. It either works or it doesn't. I can't seem to get it working on my device.

Re: Visual Voicemail on Pixel 7 Pro

madasaf1sh — Mon, 23 Jan 2023 17:18:55 GMT

@mrgrill79

Its a bit and miss across all networks, I tried to activate it on o2 and EE today across a Pixel 6 Pro, and it was the same, say activating...

Best thing to do is reach out to Google Support...

Re: Visual Voicemail on Pixel 7 Pro

Godber — Fri, 17 Feb 2023 14:34:47 GMT

I have had VVM on Pixel 6pro and Pixel 7pro.
Just got a new contract and swapped SIMs and now getting this error message. So it looks like something on their SIM or Contract config.