topic Re: Apple Watch - data plan not in use issue in Tech Support

Apple Watch - data plan not in use issue

BeloBe — Sat, 14 Jan 2023 17:13:53 GMT

Hi,

I got my Apple Watch series 8 just under a month ago. Since then I keep having issues with the data plan. Initially, it wouldn’t connect to the internet and I couldn’t set the cellular up. I got help through here.

The data plan worked for around a week or so. But yesterday it stopped working and on the Apple Watch app it say that my o2 plan is ‘not in use’ I’m getting really annoyed over this and they obv make me pay for the monthly privilege of not being able to use the data and for all the frustration and time wasted. Anyone can help please?

Re: Apple Watch - data plan not in use issue

MI5 — Sat, 14 Jan 2023 17:17:05 GMT

@BeloBe

It's a known issue that O2 are investigating currently with Apple.

I'll ask @O2Georgina to check for you.

Re: Apple Watch - data plan not in use issue

Soph588 — Sat, 14 Jan 2023 22:30:49 GMT

Hi, this has happened to my sons watch. I wondered if you’ve managed to sort it?

Re: Apple Watch - data plan not in use issue

O2Georgina — Sun, 15 Jan 2023 08:17:11 GMT

I will pick this up

@BeloBe I will send you a private message now

Re: Apple Watch - data plan not in use issue

BeloBe — Sun, 15 Jan 2023 08:23:17 GMT

Hi, I've just been contacted by support. I'll let you know if we manage to get anything sorted.

Re: Apple Watch - data plan not in use issue

overy87 — Mon, 16 Jan 2023 10:59:40 GMT

Did you manage to sort this?

Having same issue since Saturday!

Re: Apple Watch - data plan not in use issue

Faymondo — Mon, 16 Jan 2023 13:10:05 GMT

I also have "No SIM" on the plan now on my Apple Watch Ultra from at least yesterday.

Had also been suffering from connection problems despite a sim reset.

Called 202 and advised it was a known problem.

Re: Apple Watch - data plan not in use issue

BeloBe — Tue, 17 Jan 2023 07:52:59 GMT

yes, it seems to be sorted. 2 different person reset my eSIM and i had to de-pair my watch and wait 24 hours and set up the plan again. it's an absolute joke. i had to do the same thing several times and i've only had the watch for not even even a month.

Re: Apple Watch - data plan not in use issue

BeloBe — Tue, 17 Jan 2023 07:53:59 GMT

it seems to be working for me just the now. but i had several eSIM reset as well.

Re: Apple Watch - data plan not in use issue

AJ3005 — Tue, 17 Jan 2023 10:42:57 GMT

I have the same issue, only had it a couple of weeks and it worked intermittently and now not at all. The chat function is never available and I cannot get through to anyone on the phone, on hold for hours! Any ideas of how i can resolve it myself?

Re: Apple Watch - data plan not in use issue

BeloBe — Tue, 17 Jan 2023 10:58:18 GMT

what i've gathered is that you can't solve it alone. they need to reset your eSIM. it was @O2Georgina and @O2Emma that helped me with this.

Re: Apple Watch - data plan not in use issue

gmarkj — Tue, 17 Jan 2023 11:26:47 GMT

Two more struggling with Apple watch issues @O2Sarah-

Can you please contact @Faymondo and @AJ3005 please?

Re: Apple Watch - data plan not in use issue

O2Sarah- — Tue, 17 Jan 2023 13:14:07 GMT

Thank you again @gmarkj

@Faymondo ad @AJ3005 I will send you both a private message so we can see what is happening.

Re: Apple Watch - data plan not in use issue

O2Emma — Tue, 17 Jan 2023 15:07:27 GMT

Hi @BeloBe I will send you a private message you to look into this for you.

Re: Apple Watch - data plan not in use issue

LauraD90 — Wed, 18 Jan 2023 00:35:38 GMT

I’m having same issue as original post, says my plan is not in use. Watch is saying no sim, can someone help please.

Re: Apple Watch - data plan not in use issue

gmarkj — Wed, 18 Jan 2023 08:54:34 GMT

Can you see if you can help @LauraD90 please @O2Ryan ?

Re: Apple Watch - data plan not in use issue

O2Ryan — Wed, 18 Jan 2023 09:00:54 GMT

Thanks for the tag ill send a private message over now.

Re: Apple Watch - data plan not in use issue

Spaddywaddy — Fri, 03 Feb 2023 07:55:24 GMT

This has been going on since December for me. Got my Apple Watch Ultra data worked, then intermittently, then stopped after a week. Called support and they said a technician would call, never did. I then removed the data plan (sync-1) and added another (sync-2). This worked, but Apple Music would drop out of connection, even if I was in a strong signal area, constantly dropping out.

I then discovered I was being charged two data plan on my next bill. So I contacted support on the 31st of Jan.

Hi There, my Watch data plan no longer shows. When viewing in the app it say "inactive". The toggle option on the watch is just a blank screen. This is what happened last time, this why I removed the plan and set up another. I guess because the second plan was removed by yourself, I guess the first plan still has issues. Can you reset as I need this data plan for work? It’s been going on for a long while now. I did send a message the other day, but had no response.

All the long years I have been with o2, I have always stayed loyal because they offered pretty good customer service. Not long to wait on the phone, live chat was always there. Now, none of these good points are relevant, long waits and live chat say sorry don’t bother we are very busy. I’m really considering moving when my contract expires. Most disappointing

My issue is still not resolved and I’m being charged for a service I can’t use.

Re: Apple Watch - data plan not in use issue

jessellison12 — Thu, 04 May 2023 21:05:46 GMT

Hi can you help me with this issue please?

Re: Apple Watch - data plan not in use issue

gmarkj — Fri, 05 May 2023 07:33:28 GMT

If you have an error message while trying to set up an Apple watch, then @O2Sarah- is probably your best bet @jessellison12 .

If you have another problem, please confirm what it is so we can offer further guidance...