topic Re: Claim a Samsung Chromebook 4 in Tech Support

Claim a Samsung Chromebook 4

Markt67 — Thu, 12 Jan 2023 14:19:38 GMT

Trying to claim my Samsung Chromebook 4 but where you need to add the retailer O2 isn't listed - nor is Telefonica. Who should go in here for an O2 purchase?

Re: Claim a Samsung Chromebook 4

Bambino — Thu, 12 Jan 2023 14:34:59 GMT

@Markt67 Not sure if this is where you need to go: How To Claim Samsung Watch, Buds & Phone Deal | Samsung UK

If that's not correct, try their support pages: Product Help & Support | Samsung UK

Re: Claim a Samsung Chromebook 4

Markt67 — Thu, 12 Jan 2023 14:40:07 GMT

Thanks. Went through to there and into the claim itself. In the section "how did you make your purchase" and the drop down "place of purchase" there is no option for O2 as a retailer. O2 advertise the free gift so they should surely be on the retailer list!

Re: Claim a Samsung Chromebook 4

Bambino — Thu, 12 Jan 2023 14:42:33 GMT

@Markt67 We're all customers here, so this would be a question for customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Claim a Samsung Chromebook 4

Markt67 — Thu, 12 Jan 2023 14:49:53 GMT

Thanks - I'll try that. If I get a sensible solution I will post it on here

Re: Claim a Samsung Chromebook 4

madasaf1sh — Thu, 12 Jan 2023 15:47:32 GMT

@Markt67

Try this URL

https://2021.samsungpromotions.claims/chromebookoffer

o2 is on there, just type in o2 or scroll down