topic Re: Apple Watch Ultra - data plan disappeared in Tech Support

Apple Watch Ultra - data plan disappeared

Sam42 — Wed, 11 Jan 2023 00:11:11 GMT

Looking for some advice:

Yesterday evening I noticed my Apple Watch ultra wasn’t connected to mobile data. In settings it said “not in use” with only an option to remove it. I did so as it was listed as inactive but cannot re-add the plan.

I have a £5 unlimited data plan currently on the 6 month free offer. Any advice would much appreciated - I use my watch without my phone every day so this is a real problem for me.

Sam

Re: Apple Watch Ultra - data plan disappeared

Ashasg03 — Wed, 11 Jan 2023 07:58:46 GMT

Hi this happened to me too unfortunately no success at resolving yet

Re: Apple Watch Ultra - data plan disappeared

gmarkj — Wed, 11 Jan 2023 08:52:24 GMT

And another 2 here @O2Ryan

Re: Apple Watch Ultra - data plan disappeared

O2Ryan — Wed, 11 Jan 2023 09:37:31 GMT

Thanks @gmarkj ill send a message over now.

Re: Apple Watch Ultra - data plan disappeared

michaeldtaylor — Wed, 11 Jan 2023 15:34:30 GMT

Hi - I also have this issue on a Apple Watch 7. The watch says No SIM, and the Plan said - O2 (Not Active) - I tried removing to re-add the plan, but I only get the option to add a new plan, not reassociate an existing one!

Re: Apple Watch Ultra - data plan disappeared

michaeldtaylor — Wed, 11 Jan 2023 15:35:57 GMT

I have tried ringing twice and they keep saying that the only thing they can do is to mail be a new eSim for the Apple Watch and then I have to go to an O2 Store to activate it! Why is it this hard to re-add an existing data plan?

Re: Apple Watch Ultra - data plan disappeared

gmarkj — Wed, 11 Jan 2023 16:06:36 GMT

Another Apple watch issue for you @O2Emma !

Watch out for a PM on the community @michaeldtaylor - you will see a number on the envelope in the top right when you are logged in.

Re: Apple Watch Ultra - data plan disappeared

O2Emma — Wed, 11 Jan 2023 16:10:56 GMT

Hi @gmarkj I will pick this up thanks.

Re: Apple Watch Ultra - data plan disappeared

O2Emma — Wed, 11 Jan 2023 16:11:30 GMT

Hi @michaeldtaylor I will send you a private message to look into it for you.

Re: Apple Watch Ultra - data plan disappeared

Harrisandy — Wed, 11 Jan 2023 22:23:20 GMT

Hi @O2Emma I have the same problem if you can add me to the list please. Worked fine at the weekend no data only. I have also tried the chat…..

Re: Apple Watch Ultra - data plan disappeared

Harrisandy — Thu, 12 Jan 2023 12:41:30 GMT

Hi can anybody help steer me please. This morning’s latest from the O2 chat is that you cannot call from the Apple Watch….. even though I could. Help!!!!

Re: Apple Watch Ultra - data plan disappeared

Cleoriff — Thu, 12 Jan 2023 12:50:03 GMT

@HarrisandyI'll tag @O2Jonathan or @O2nath_ci to help you.

Re: Apple Watch Ultra - data plan disappeared

Harrisandy — Thu, 12 Jan 2023 12:54:52 GMT

Thanks @Cleoriff you are a star!

Re: Apple Watch Ultra - data plan disappeared

O2Jonathan — Thu, 12 Jan 2023 13:01:13 GMT

@Cleoriff thank you, I will private message you now @Harrisandy .

Re: Apple Watch Ultra - data plan disappeared

Cleoriff — Thu, 12 Jan 2023 13:06:11 GMT

Thanks @O2Jonathan x

Re: Apple Watch Ultra - data plan disappeared

Seeking_Help — Thu, 09 Feb 2023 14:01:25 GMT

I have exactly the same experience as you except I now pay for my watch data plan!

Mobile data plan in the watch App 'not in use'. No sim error message on my watch. When I swapped mobiles using 202 for assistance in November 2022, o2 managed to disconnect / disassociate my watch from my contract and I had to pay the outstanding device balance immediately.

Now it's I have no data on my watch with an o2 data contract on my phone that is 'not in use' and my latest bill shows my sync-2 charge for it. I elected to remove the plan (the only option) and when I try to 'Set Up Mobile Service' from the mobile data option on the watch App it responds with 'Oops, something went wrong... Try again... [or call us] quoting reference code 14'.

Getting a satisfactory resolution from o2 is exceedingly difficult - and increasingly stressful for such a poor level of service - I can't see any reason to stay with them when my contract next comes up for renewal.

Re: Apple Watch Ultra - data plan disappeared

gmarkj — Fri, 10 Feb 2023 08:28:21 GMT

Let's see if the community advisor can help you then @Seeking_Help

Can you get in touch to see if you can solve this please @O2Sarah- ?

Re: Apple Watch Ultra - data plan disappeared

O2Sarah- — Fri, 10 Feb 2023 08:42:33 GMT

Thanks for the tag @gmarkj

@Seeking_Help I will send you a private message so we can check your account

Re: Apple Watch Ultra - data plan disappeared

GLH — Sat, 20 Jan 2024 11:45:39 GMT

I have this very same issue after upgrading phone did you find a solution?

Re: Apple Watch Ultra - data plan disappeared

GLH — Sat, 20 Jan 2024 11:47:44 GMT

Can anyone help I have upgraded to IPhone 15 and watch £5 tariff has disappeared and only offering £7 new sim only tariff??