topic Re: Apple Watch: O2 account not eligible for mobile data in Tech Support

Apple Watch: O2 account not eligible for mobile data

Hayden95 — Fri, 09 Dec 2022 09:02:04 GMT

Hi, I recently bought an Apple Watch from o2. I have gone to set up the mobile data and got this message:

Your O2 account is not eligible to enable mobile service on your Apple Watch. Contact O2 for more information.

I’ve been on the phone for hours and been into a branch, but no one can help. Could someone on here? Possibly the o2Emma person who has helped others with this issue?

many thanks,

hayden

Re: Apple Watch: O2 account not eligible for mobile data

gmarkj — Fri, 09 Dec 2022 09:43:23 GMT

You have a monthly contract with o2 already @Hayden95 - either a phone and sim or sim only?

If not it won't work as you need to pair it with something.

You also need to have the iData bolt on applied to your account, which customer services has to do.

As you have tried to standard customer services route, I'll mention @O2Trevski (and @O2Georgina who is in later) to see if they can help.

Re: Apple Watch: O2 account not eligible for mobile data

Hayden95 — Fri, 09 Dec 2022 10:22:32 GMT

Hi, Thanks for the reply. I’ve got a monthly phone contact with O2 for 60gb and unlimited the rest, and im paying £5 a month for the phone. I was sent an eSIM but this didn’t change anything.

thanks

Re: Apple Watch: O2 account not eligible for mobile data

O2Trevski — Fri, 09 Dec 2022 12:09:23 GMT

the £5.00 data plan is nit set up yet ive raised a case with our engineers ref number Q000003315620 please allow 5 working days for an update regards Trevski

Re: Apple Watch: O2 account not eligible for mobile data

Hayden95 — Mon, 19 Dec 2022 06:35:11 GMT

Hi,

no one has gotten back to me on this. My watch still does not work. Can you help?

Re: Apple Watch: O2 account not eligible for mobile data

Cleoriff — Mon, 19 Dec 2022 08:36:14 GMT

@Hayden95

I'll ask @O2Sarah- to check this out for you.

Re: Apple Watch: O2 account not eligible for mobile data

Hayden95 — Mon, 19 Dec 2022 10:35:25 GMT

Thanks. Look forward to hearing back.

hayden

Re: Apple Watch: O2 account not eligible for mobile data

O2Sarah- — Mon, 19 Dec 2022 10:57:05 GMT

Thanks for the tag @Cleoriff

@Hayden95 I will send you a private message to check your account

Re: Apple Watch: O2 account not eligible for mobile data

Cleoriff — Mon, 19 Dec 2022 11:37:10 GMT

Thanks again @O2Sarah- 😉

Re: Apple Watch: O2 account not eligible for mobile data

Hayden95 — Fri, 06 Jan 2023 12:07:24 GMT

This has still not been resolved any it has been about 6 weeks. The service from o2 has been appalling. I am paying off the phone and watch and leaving O2. Will be encouraging everyone I meet to not go with o2.

Re: Apple Watch: O2 account not eligible for mobile data

pgn — Fri, 06 Jan 2023 19:33:29 GMT

@Hayden95 wrote:
This has still not been resolved any it has been about 6 weeks. The service from o2 has been appalling. I am paying off the phone and watch and leaving O2. Will be encouraging everyone I meet to not go with o2.

O2 CS has been appalling of late, but the Forum Advisor's have been pretty amazing - did you get to work with in yet, @Hayden95 - I saw Sarah- had been tagged in above...?

Re: Apple Watch: O2 account not eligible for mobile data

Hayden95 — Sat, 07 Jan 2023 09:58:31 GMT

Nope, on 3 separate occasions I was told that someone would call me back, and no one ever did. They agreed to give me an airtime discount for my trouble, but then I called again and they said there was no record of the discount.

Re: Apple Watch: O2 account not eligible for mobile data

pgn — Sat, 07 Jan 2023 10:05:25 GMT

@Hayden95 wrote:
Nope, on 3 separate occasions I was told that someone would call me back, and no one ever did. They agreed to give me an airtime discount for my trouble, but then I called again and they said there was no record of the discount.

@O2Georgina is the O2 Advisor on the forum this morning.

Please keep an eye on your Private Messages here, she will need more info from you to proceed.

In the meantime, this summary has appeared today, if this helps you:

https://community.o2.co.uk/t5/Pay-Monthly/Watch-Airtime-Plan/m-p/1595318/highlight/true#M253007

Re: Apple Watch: O2 account not eligible for mobile data

O2Georgina — Sat, 07 Jan 2023 10:29:24 GMT

Thanks for the tag @pgn

@Hayden95 I will send you a private a message now

Re: Apple Watch: O2 account not eligible for mobile data

BudgieMS — Wed, 11 Jan 2023 21:26:56 GMT

Is this fixed? I have the same issue, searched the other related forums and that hasn’t helped, I’ve started a conversation with an agent on the all but I’d thought I’d try this as well