topic Re: Mobile Data Not Working in Tech Support

Mobile Data Not Working

GaryS — Mon, 21 Nov 2022 12:11:14 GMT

I was using a Samsung S10 abroad but since i have come back home the mobile data does not work, only wifi is working. I have just changed over to the S20 ultra which was factory reset but still does not work so must be something to do with my sim or account.

I tried the o2 virtual online assistant for help but a waste of time and the online chat is either not on or they are too busy.

Any help would be appreciated as it is so annoying that i have no internet outside the house.

Re: Mobile Data Not Working

MI5 — Mon, 21 Nov 2022 12:44:26 GMT

@GaryS

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Mobile Data Not Working

jonsie — Mon, 21 Nov 2022 13:22:09 GMT

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Re: Mobile Data Not Working

Aish — Wed, 11 Jan 2023 12:25:42 GMT

Did you manage to get it sorted?

Re: Mobile Data Not Working

MrJB16 — Tue, 01 Aug 2023 19:29:43 GMT

I’d like to know if this got sorted too. I upgraded my phone with o2 and its had issues using mobile data outside my house

Re: Mobile Data Not Working

Janwwms — Fri, 04 Aug 2023 11:23:55 GMT

Did you solve the problem please! I’m having the same problem too. Thanks