topic Still waiting on number to be ported to o2 in Tech Support

Still waiting on number to be ported to o2

mrcndrw1975 — Tue, 10 Jan 2023 20:36:37 GMT

Hey

I filled out the online form with the Vodafone number I wanted to bring across to o2 and provided the PAC code I was given by Vodafone but nothings changed?

Filled out the form yesterday morning so more than a full working day.

Can anyone help out?

thanks

Marc

Re: Still waiting on number to be ported to o2

1Yak — Tue, 10 Jan 2023 20:44:43 GMT

I think mine took two full working days. No email notification sent however so the only way I found out was by rebooting my phone periodically and checking my phone number on my iPhone app

Re: Still waiting on number to be ported to o2

MI5 — Tue, 10 Jan 2023 20:45:20 GMT

@mrcndrw1975

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

Re: Still waiting on number to be ported to o2

mrcndrw1975 — Wed, 11 Jan 2023 22:14:40 GMT

Thanks for the heads-up. Can you actually check in iPhone settings anywhere to see if number has changed? The App is still showing the one o2 gave me with the phone

Re: Still waiting on number to be ported to o2

MI5 — Wed, 11 Jan 2023 23:03:23 GMT

@mrcndrw1975

Settings >Phone >My Number will display your number, however, this usually needs to be reset manually as O2 won't push a new number to your sim.

The MyO2 app will change when your number ports.