topic Re: Apple Watch error code 90 in Tech Support

Apple Watch error code 90

mcarbl — Tue, 10 Jan 2023 11:31:44 GMT

I've recently got a new iPhone 14 Pro Max and, with it, O2 sent a new 5G SIM. Since then, I've only been receiving about 70% of text notifications on my watch.

I've unpaired my Series 8 watch (kept the airtime plan) and just re-paired it, but when I go to add the plan back on I get Error 90. Now nothing is working on my watch - weather, music etc...

O2 said the watch is incompatible with 5G, so have ordered me a 4G eSim to use with it... but I want to use 5G on my phone - I'm confused. Any ideas on how to get my plan back onto my watch?

Re: Apple Watch error code 90

Cleoriff — Tue, 10 Jan 2023 11:03:28 GMT

@mcarblI'll tag @O2Sarah- or @O2Jonathan to see if they can help you?

Re: Apple Watch error code 90

O2Sarah- — Tue, 10 Jan 2023 12:58:57 GMT

Thanks for the tag @Cleoriff

@mcarblI will send you a private message so we can check your account.

Re: Apple Watch error code 90

Cleoriff — Tue, 10 Jan 2023 13:00:17 GMT

Thanks @O2Sarah- x

Re: Apple Watch error code 90

Lana21 — Tue, 10 Jan 2023 16:55:12 GMT

I’ve just called 202 with same issues and told 5 days for a call back, they hadn’t a clue what a code 90 was or how to enable the calls on my watch 🤷‍♀️

Re: Apple Watch error code 90

Cleoriff — Tue, 10 Jan 2023 19:05:22 GMT

@Lana21
I'll tag @O2Emma to the thread. Hopefully she'll be able to help you.

Re: Apple Watch error code 90

O2Emma — Tue, 10 Jan 2023 19:09:28 GMT

Hi @Cleoriff Looks like we have a new error code appearing I will pick this up thanks.

Re: Apple Watch error code 90

O2Emma — Tue, 10 Jan 2023 19:10:02 GMT

Hi @Lana21 I will send you a private message to look into this for you.

Re: Apple Watch error code 90

Grenadine_73 — Tue, 10 Jan 2023 19:13:08 GMT

@O2Emma Same issue here

please help

Re: Apple Watch error code 90

O2Emma — Tue, 10 Jan 2023 19:16:45 GMT

Hi @Grenadine_73 No problem I will send you a private message to look into it for you .

Re: Apple Watch error code 90

Cleoriff — Tue, 10 Jan 2023 19:27:31 GMT

Thanks @O2Emma x

Re: Apple Watch error code 90

Cleoriff — Tue, 10 Jan 2023 19:29:24 GMT

@O2Emma wrote:
Hi @Cleoriff Looks like we have a new error code appearing I will pick this up thanks.

I'm sure you can sort it @O2Emma 😉

Re: Apple Watch error code 90

Evansk — Tue, 10 Jan 2023 22:03:04 GMT

@O2Emma Hi Emma, same thing with me. Any help and guidance would be greatly appreciated

Re: Apple Watch error code 90

HACKRCHILD — Tue, 10 Jan 2023 22:40:16 GMT

Same issue here

Re: Apple Watch error code 90

gmarkj — Wed, 11 Jan 2023 08:32:10 GMT

Can you see if you can help @Evansk please @O2Ryan ?

Re: Apple Watch error code 90

O2Ryan — Wed, 11 Jan 2023 08:45:51 GMT

thanks for the tag ill send a private message over now.

Re: Apple Watch error code 90

O2Emma — Wed, 11 Jan 2023 15:18:31 GMT

Hi @HACKRCHILD I can look into this for you I will send you a private message .