topic Re: Esim not activating on Iphone 14pro max in Tech Support

Esim not activating on Iphone 14pro max

FedUp_Customer — Fri, 06 Jan 2023 13:11:55 GMT

Hello, I have a sim only contract on with 02 ( pay monthly ) and have taken out an Esim pay monthly contract with O2... i have now been sent my 3rd QR code and still wont activate

talking to their customer service team is like getting water out of a stone and nobody is able to help me

I have already been billed for this second Esim that I have effectively not been able to use and i have mobility issues which makes going into an O2 store difficult

anybody else knows what else i can do, or is anyone having issues like that?

Re: Esim not activating on Iphone 14pro max

madasaf1sh — Fri, 06 Jan 2023 13:17:27 GMT

@FedUp_Customer

It should be as simple as following the instructions here:

https://support.apple.com/en-gb/HT212780

What error do you get when trying to activate the esim?

Re: Esim not activating on Iphone 14pro max

FedUp_Customer — Fri, 06 Jan 2023 13:28:29 GMT

UNABLE TO ACTIVATE ESIM please contact 02 for assistance

Re: Esim not activating on Iphone 14pro max

madasaf1sh — Fri, 06 Jan 2023 13:39:28 GMT

@FedUp_Customer

@O2Georgina will hopefully be able to solve this for you, as usually its instant.

Re: Esim not activating on Iphone 14pro max

FedUp_Customer — Fri, 06 Jan 2023 13:49:42 GMT

thank you i will contact her

Re: Esim not activating on Iphone 14pro max

O2Georgina — Fri, 06 Jan 2023 14:16:35 GMT

Thanks for the tag @madasaf1sh I will pick this up

Re: Esim not activating on Iphone 14pro max

Img23 — Mon, 09 Jan 2023 10:17:26 GMT

Any luck?

Re: Esim not activating on Iphone 14pro max

GemC — Wed, 11 Jan 2023 20:29:23 GMT

Hello! I am having the exact same issue - have done QR 3 times now; same message as above. Have spoken to o2 - no luck/ suggestions. Any help appreciated. Thank you!