topic View Previous Bills in Tech Support

View Previous Bills

NelsonPickled — Sat, 31 Dec 2022 21:43:16 GMT

This feature is not working and hasn't been for over a month no - I need to be able to download copies of my bills for expenses claims. Why has this been taken away, all that happens is I get an error message? When I click on the link to report the error I get another error message - any idea what O2 is up to?

Re: View Previous Bills

MI5 — Sat, 31 Dec 2022 21:45:21 GMT

@NelsonPickled

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

Re: View Previous Bills

NelsonPickled — Wed, 04 Jan 2023 17:58:57 GMT

Thanks for your help. Still awaiting contact from O2 using the on-line channels.

Re: View Previous Bills

MI5 — Wed, 04 Jan 2023 18:41:20 GMT

Let's see if @O2Emma can speed things up for you.

Re: View Previous Bills

O2Emma — Wed, 04 Jan 2023 18:46:48 GMT

Hi @MI5 I will pick this up thanks.

Re: View Previous Bills

O2Emma — Wed, 04 Jan 2023 18:47:21 GMT

Hi @NelsonPickled I will send you a private message to look into this for you .

Re: View Previous Bills

O2Emma — Wed, 04 Jan 2023 20:24:17 GMT

Hi @Anonymous Can you look into this for @NelsonPickled tomorrow please when you are back in at 13.00.

Re: View Previous Bills

Anonymous — Thu, 05 Jan 2023 13:55:40 GMT

@O2Emma thanks for the tag @NelsonPickled will private message you.

Re: View Previous Bills

pgn — Fri, 06 Jan 2023 23:55:28 GMT

Have you tried the method shown in here from an incognito tab in any browser, @NelsonPickled?

And logout from the Forum first 😀

Re: View Previous Bills

Michael1878 — Wed, 08 Feb 2023 18:16:21 GMT

Can you possibly share the solution to this issue as I'm having the same problem? Seems like it would save time to publicly publish how to download bills? Thanks

Re: View Previous Bills

Michael1878 — Wed, 08 Feb 2023 18:17:18 GMT

@O2Emma Can you possibly share the solution to this issue please as I'm having the same problem? Seems like it would save time to publicly publish how to download bills? Thanks

Re: View Previous Bills

pgn — Wed, 08 Feb 2023 18:52:16 GMT

@Michael1878 wrote:
@O2Emma Can you possibly share the solution to this issue please as I'm having the same problem? Seems like it would save time to publicly publish how to download bills? Thanks

Erm.... this is the solution, @Michael1878 - is it in need of an update?

It worked for me on the web version of MyO2:

Re: View Previous Bills

O2Emma — Wed, 08 Feb 2023 18:59:01 GMT

Hi @Michael1878 Can you tell me what error you are getting and if you are using My o2 or the website .

Re: View Previous Bills

Michael1878 — Wed, 08 Feb 2023 20:50:27 GMT

Thanks for the reply @O2Emma There is no error - I just can't see a place where I can download previous months' invoice statements. I can download the latest one and I can see the balance of the previous 2 but I need pdf downloads for my accounts. I've tried both the app and the website and neither has this available on the dashboard that I can see.

Re: View Previous Bills

Michael1878 — Wed, 08 Feb 2023 20:55:14 GMT

Hi @O2Emma Thanks for the reply. There is no error message - I just can't see anywhere I can download previous months' bills. I download last month's and I can see balances for the previous two months (but no pdf) but I can't see anything more that that on the dashboard. I've tried on the app and on the website too.

Re: View Previous Bills

Michael1878 — Wed, 08 Feb 2023 20:59:47 GMT

Hi @pgn Yes I tried to follow that but it didn't help. That's over 6 years old and the screens are different now. At least what I'm seeing is. I asked @O2Emma because she said she was going to direct message the OP

Re: View Previous Bills

Michael1878 — Wed, 08 Feb 2023 21:06:57 GMT

@pgnThis is the screen I get when I log on...

There's only the option to download the latest bill. The bit missing from the article you suggested is "

Right at the bottom is the link to download your bill for saving or printing. Clicking this takes you to another page where you can do so (rather than just downloading it) as you can also choose if you want your last bill or one older."

That's not there on my dashboard. Does that help you @O2Emma ?

Re: View Previous Bills

MI5 — Wed, 08 Feb 2023 21:18:56 GMT

I guess you're on the new 360 billing platform.

There is a known issue with bills. @ColinO2 any updates?