topic Re: Apple Watch Cellular not activating in Tech Support

Apple Watch Cellular not activating

Pentaquark — Sat, 24 Dec 2022 12:19:09 GMT

Hoping someone can assist...

I bought an Apple Watch series 8 direct from Apple earlier this week and went through the Watch app to activate the mobile plan for the watch.

Since triggering the process, the app is stuck on 'O2 Activating' and the watch has not activated the cellular functionality.

Can anyone point me in the right direction for a solution?

Cheers

Re: Apple Watch Cellular not activating

Cleoriff — Sun, 25 Dec 2022 20:36:21 GMT

@Pentaquark

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: Apple Watch Cellular not activating

pgn — Mon, 26 Dec 2022 06:43:36 GMT

Also, @Pentaquark, take note of changes to O2's Christmas and New Year opening hours:

Take a look at our opening hours below if you're calling during the December festive period.

Saturday
24 December 2022
Reduced hours Sunday
25 December 2022
Closed/reduced hours Monday
26 December 2022
Bank Holiday Tuesday
27 December 2022
Bank holiday Wednesday
28 December 2022 Thursday
29 December 2022 Friday
30 December 2022 Saturday
31 December 2022
Reduced hours Sunday
1 January 2023
Reduced hours Monday
2 January 2023
Bank holiday

Business Customers	09:00 - 17:00	Closed	Closed	10:00 - 16:00	Open as normal	Open as normal	Open as normal	09:00 - 17:00	Closed	10:00 - 16:00
Enterprise Customers	08:00 - 16:00	Closed	Closed	10:00 - 16:00	Open as normal	Open as normal	Open as normal	08:00 - 16:00	Closed	Closed
Pay Monthly Customer Services	08:00 - 18:00	10:00 - 14:00	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay Monthly Sales & Retention	08:00 - 18:00	Closed	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay Monthly Telesales	10:00 - 18:00	Closed	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	10:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay As You Go Customer Services	08:00 - 18:00	10:00 - 14:00	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay As You Go Sales and Retention	08:00 - 18:00	Closed	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Platinum Customers	08:00 - 18:00	Closed	10:00 - 16:00	10:00 - 16:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	10:00 - 16:00
Lost & Stolen and Network Services	24hr	24hr	24hr	24hr	24hr	24hr	24hr	24hr	24hr	24hr
Access for all	08:00 - 18:00	Closed	10:00 - 16:00

Re: Apple Watch Cellular not activating

Pentaquark — Fri, 30 Dec 2022 10:46:35 GMT

@Cleoriff thanks for the reply much appreciated. I have tried 202 on 5 separate calls now and no progress. I am starting to despair. They just seem to read off scripts. There doesn't appear to be any proper tech support

Re: Apple Watch Cellular not activating

Cleoriff — Fri, 30 Dec 2022 11:28:58 GMT

@Pentaquark

I'll tag @O2Sarah- for you. She will reply on this thread then send you a Private Message (PM) for some account info. Look out for a red 1 in the envelope icon at the top right hand side of the page.

Best of luck x

Re: Apple Watch Cellular not activating

Wolfmoon — Sat, 31 Dec 2022 11:39:29 GMT

Hi 👋🏼

I’ve been on this ride since November, I’m still waiting on a call back from o2 after complaining and being told there’s nothing showing o2’s end, resetting Watch trying again and being unable to as it’s still trying to activate o2’s end!?
nothing showing on my account. I’ve tried a further 3 times and am yet again stuck on activation since trying again on Monday!

I’ve been sent the activation texts, the contract details but still o2 can not solve this issue.

There must be a lot of Apple Watch customers that simply can’t use their watch with o2!?

@O2Sarah initially started my journey to speak to someone at o2 but again I’m still waiting for a call back to solve the issue.
one person on 202 told me they’ll have to pay you compensation if we can’t resolve this issue and someone with call you within the week, someone indeed did ring and told me that someone e would ring me?!! So I assume that call negated the compensation as it was within the week?

It’s SO frustrating this can’t be that difficult can it??

😫😫

Re: Apple Watch Cellular not activating

pgn — Sat, 31 Dec 2022 11:49:58 GMT

Hi @Wolfmoon - I can only guess the vacation period broke progress on that - but as @O2Georgina is on until 1pm, she may be able to get the info she needs to push this along for you. Watch out for a PM soon, and good luck!

Re: Apple Watch Cellular not activating

Wolfmoon — Sat, 31 Dec 2022 11:55:18 GMT

I hope so… thank you

Re: Apple Watch Cellular not activating

O2Georgina — Sat, 31 Dec 2022 12:04:33 GMT

Thanks for the tag @pgn

@Wolfmoon I will send you a private message now

Re: Apple Watch Cellular not activating

G64 — Mon, 02 Jan 2023 20:45:55 GMT

Good Evening, I’ve been having the same issue with my Apple Watch Ultra since Christmas Day. The Watch was stuck “Activating” for 5 days. I called O2 and was instructed to factory reset the watch and pair with the iPhone again. It’s now giving a code 08 and says call O2 for assistance. HELP!!

Re: Apple Watch Cellular not activating

pgn — Mon, 02 Jan 2023 21:41:08 GMT

@G64 wrote:
Good Evening, I’ve been having the same issue with my Apple Watch Ultra since Christmas Day. The Watch was stuck “Activating” for 5 days. I called O2 and was instructed to factory reset the watch and pair with the iPhone again. It’s now giving a code 08 and says call O2 for assistance. HELP!!

Tagging O2 Advisor @O2Sarah- for this, @G64 - keep an eye on your PMs after 8am tomorrow, good luck!

Re: Apple Watch Cellular not activating

O2Sarah- — Tue, 03 Jan 2023 08:39:07 GMT

Good morning

Thanks for the tag @pgn

@G64 I will send you a private message so we can look into this.

Re: Apple Watch Cellular not activating

G64 — Tue, 03 Jan 2023 09:37:16 GMT

Thank you! I’ll keep an eye out…Happy New Year

Re: Apple Watch Cellular not activating

Michelle135 — Mon, 09 Jan 2023 13:02:02 GMT

Hello. This has made for interesting reading. I hope some of you are getting somewhere. I am unfortunately in the same position. Does anyone know if there is a fix in the pipeline? Michelle

Re: Apple Watch Cellular not activating

Steve-W — Wed, 18 Jan 2023 11:09:32 GMT

I'm also having this same problem since Christmas Day. Went around the same loop.

Stuck Activating -> Reset Watch -> Error code 08 -> Call O2 -> Error code 90 -> Call O2 -> Re-ran mobile setup and says successful, sends a text with confirmation and mobile plan terms and conditions, but still stuck activating.

There seems to be a general problem at O2 with Apple Watch mobile plan activation which they haven't acknowledged. Response times from O2 Twitter and Facebook Messenger channels are very very slow (days) and when telephoning, the L1 Support will only say they are continuing to work on your problem. Over 3 weeks now.

Re: Apple Watch Cellular not activating

kkrox — Sun, 26 Feb 2023 12:35:35 GMT

I have had the exact same issue - has anyone made any progress with getting it resolved?

Re: Apple Watch Cellular not activating

pgn — Sun, 26 Feb 2023 12:44:55 GMT

@kkrox wrote:
I have had the exact same issue - has anyone made any progress with getting it resolved?

Several here have reported varying degrees of success when stuck in that loop with ordering a new physical SIM for the phone and swapping service onto it.

Others have worked with O2 Advisors to reset matters at the back-end, on O2's systems, and then delete the esim from the watch and restart using the "watch app" from the beginning.

No O2 Advisors on until tomorrow morning, when @O2Sarah- is in from 8am - try your luck with either of the above, if there is an O2 shop nearby for a replacement physical SIM for your phone or for making sure cancel and start of new esim watch contract (£5) works with no double-charging. Good luck @kkrox.

Re: Apple Watch Cellular not activating

O2Sarah- — Mon, 27 Feb 2023 08:15:40 GMT

Thanks for the tag @pgn

@kkrox I will send you a private message so we can check your account.

Re: Apple Watch Cellular not activating

Pellster — Thu, 23 Mar 2023 14:00:19 GMT

Please could I have some assistance too? Bought watch, activated cellular, error 08. Waited 24 hours, then chat with O2, logged a technical support issue, asked to wait 3 days, then asked to wait 5 days, then asked to wait 10 days. They told me I just had to wait and comply.

I'm sure they are busy, but it just feels like I'm being held off now, and no-one will resolve it.

Help !!!

Re: Apple Watch Cellular not activating

pgn — Thu, 23 Mar 2023 17:01:53 GMT

@Pellster wrote:
Please could I have some assistance too? Bought watch, activated cellular, error 08. Waited 24 hours, then chat with O2, logged a technical support issue, asked to wait 3 days, then asked to wait 5 days, then asked to wait 10 days. They told me I just had to wait and comply.
I'm sure they are busy, but it just feels like I'm being held off now, and no-one will resolve it.
Help !!!

Hi @Pellster - @O2Emma is the an O2 Advisor on the Forum - this tag will get you the assistance you need, keep an eye on your Private Messages for a response looking for more info. Good Luck!