topic Re: Get old number back in Tech Support

Get old number back

Lisalou91 — Mon, 26 Dec 2022 09:30:41 GMT

I've recently cancelled my current pay monthly contract and have decided to be a pay as you go customer for a while. Yesterday was my last day to use my PAC code to keep my number and now my sim card has been deactivated. Is there any way I can get this number back? I've had this same number for 6+ years! 😔

Re: Get old number back

Enlli — Mon, 26 Dec 2022 09:48:09 GMT

You didn't need a PAC code to move from Pay Monthly to PAYG simply a migration

Have a look here

There is still an off-chance you can retrieve it

You will need to contact O2. Phone lines are open today from 10:30am

Or try

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: Get old number back

Breanna — Wed, 28 Dec 2022 10:51:03 GMT

Hi @Lisalou91 were you able to get in touch with O2 about this?