topic Re: Data Roaming not working in Tech Support

Data Roaming not working

marina777 — Fri, 16 Dec 2022 12:40:15 GMT

Hello,

I just arrived in Greece and my roaming is not working. Have contacted customer service, they are saying they cant see any issue their end.

I've tried reseting etc. For the aps change, if the username/password for mobile.o2.co.uk is vertigo/password then ive tried this as well and no luck.

Any ideas?

Many thanks,

Marina

Re: Data Roaming not working

MI5 — Fri, 16 Dec 2022 13:00:30 GMT

@marina777

Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Data Roaming not working

marina777 — Fri, 16 Dec 2022 13:35:16 GMT

what would the username/password be for the mobile.o2.co.uk data apn?

Thanks,

Marina

Re: Data Roaming not working

MI5 — Fri, 16 Dec 2022 13:42:39 GMT

No change required @marina777

If unsure, just reset your network settings then if it defaults to idata, change it to mobile.

Re: Data Roaming not working

marina777 — Fri, 16 Dec 2022 13:44:04 GMT

for some odd reason everytime i reset my data apn goes back to my vodafone.co.uk one, which was my previous network provider

But I can see the credentials for the idata one so will use these.

thanks

Re: Data Roaming not working

MI5 — Fri, 16 Dec 2022 14:31:11 GMT

You'll need to reset the network settings @marina777

Re: Data Roaming not working

marina777 — Fri, 16 Dec 2022 15:53:24 GMT

Yep, ive done that. Still getting that vodafone.co.uk data aps and when i switch to mobile.o2.co.uk i still get very limited data

Re: Data Roaming not working

MI5 — Fri, 16 Dec 2022 16:01:02 GMT

@marina777

Have you still got any voda apps on your phone?

Something must be forcing the old apn back on each time.

Re: Data Roaming not working

marina777 — Wed, 21 Dec 2022 12:23:35 GMT

no old voda apps on my phone! and even when i switch the apn to mobile, still i dont have any data

Re: Data Roaming not working

MI5 — Wed, 21 Dec 2022 12:37:23 GMT

You'll need to contact O2 then @marina777 as advised above.

Re: Data Roaming not working

DGMAN — Mon, 11 Sep 2023 15:55:12 GMT

I had this happen on my iPhone 2 weeks ago, in France. I had to call O2 customer services to sort it out.

The solution was with the APN and I think these are the settings that worked for me, on a contract / pay monthly acc.that migrated to O2 from Virgin. (I now have a new phone anyway, after a pool accident with my old phone, and don't know how to double-check the new phone settings without spending too much time. Also, I haven't used the new phone abroad yet so not sure they'd confirm anything anyway.)

APN - idata.o2.co.uk
Username - vertigo
Password - password

I hope that works. It's a super-frustrating problem when it occurs.