topic iMessage/Facetime Activation Error in Tech Support

iMessage/Facetime Activation Error

EA94 — Wed, 14 Dec 2022 15:21:48 GMT

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I've been onto Apple tech support all day today (Wednesday 14th) who believe the issue lies with either 02 (new carrier) or EE (old carrier). Apple have tried to send me a number of automated messages which I am not receiving but I am able to send SMS Messages (likewise Virgin Media were trying to do the same). Spoke to an 02 agent today who told me there are no blocks on my account so should be getting those messages. Cannot get hold of EE (messaging doesn't work and the number they tell you to phone just hangs up). Apple have tried to help me deregister my number from iMessage to see if that helps but because I cannot receive messages from them, I cannot get the verification codes I need to do this. It would suggest something hasn't gone quite to plan with the port from EE to 02. Please can somebody help because I am just going round and round in circles! Wishing I'd never bothered switching now!

Re: iMessage/Facetime Activation Error

MI5 — Wed, 14 Dec 2022 15:27:51 GMT

@EA94

It could be an international block on your account which would prevent the activation text being sent to Apple.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: iMessage/Facetime Activation Error

EA94 — Wed, 14 Dec 2022 16:35:57 GMT

@O2Sarah- O2Jonathan

Re: iMessage/Facetime Activation Error

EA94 — Wed, 14 Dec 2022 15:51:01 GMT

Thanks, have spoken to 02 who have confirmed there are no blocks or restrictions on the account.

Re: iMessage/Facetime Activation Error

Breanna — Thu, 15 Dec 2022 09:00:24 GMT

It looks like @O2Ryan is on this morning. Can you take a look at this for @EA94 please?

Re: iMessage/Facetime Activation Error

EA94 — Thu, 15 Dec 2022 09:00:31 GMT

@Breanna

Re: iMessage/Facetime Activation Error

EA94 — Thu, 15 Dec 2022 09:18:02 GMT

@O2Ryan i've just spoken with Apple tech support again who tried to get to me send a message to the international help number 48369 but I got an undeliverable message. Apple have told me that I need to speak to 02 who needs to configure this/get this set up on my account because the fact I cannot send or receive international messages is what is causing iMessage/Facetime not to activate. Please can you help.

Re: iMessage/Facetime Activation Error

O2Ryan — Thu, 15 Dec 2022 09:26:13 GMT

Thanks for the tag ill send a private message over now.

Re: iMessage/Facetime Activation Error

MI5 — Thu, 15 Dec 2022 09:31:03 GMT

quelle surprise

Re: iMessage/Facetime Activation Error

Breanna — Wed, 21 Dec 2022 10:04:44 GMT

Hi @EA94 was @O2Ryan able to help you get this sorted?

Re: iMessage/Facetime Activation Error

EA94 — Wed, 21 Dec 2022 10:19:07 GMT

Hi,

I am not sure if it was Ryan or Apple but the phone suddenly started working on Saturday late evening. I did message Ryan to let him know. Thanks again!

Re: iMessage/Facetime Activation Error

B_Dhillon — Sat, 24 Jun 2023 18:12:11 GMT

Hello, I’ve been experiencing the exact same problem over the last few days and it’s been extremely infuriating going round in circles with both o2 and apple. Been through every reset option possible, apple have advised its down to the sim however o2 are being no help whatsoever - can someone please help me out it would be highly appreciated as I’m stuck on what to do in this position with no support from o2 @O2Lisa @O2Sarah @O2Georgina @O2Ryan @Breanna

Re: iMessage/Facetime Activation Error

O2Georgina — Mon, 26 Jun 2023 09:37:16 GMT

@B_Dhillon I will send you a private message now

Re: iMessage/Facetime Activation Error

B_Dhillon — Mon, 26 Jun 2023 12:36:20 GMT

Hi,

It's suddenly started working last night - thanks for coming back to me anyways!

Re: iMessage/Facetime Activation Error

Maia — Tue, 18 Jul 2023 11:17:10 GMT

Hi, I’ve been having this problem for over a week now. Could someone please help me too. @O2Georgina @O2Lisa @O2Sarah

Re: iMessage/Facetime Activation Error

gmarkj — Wed, 19 Jul 2023 11:10:39 GMT

Unfortunately there are no longer any o2 community advisors @Maia

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122

You will now have to either message o2 on social media, or try calling them.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)