topic Re: iMessage failing to activate in Tech Support

iMessage failing to activate

Rowns — Thu, 24 Nov 2022 06:12:06 GMT

I recently moved from EE to O2. Since porting my number iMessage and FaceTime refuse to activate. I’ve spent hours on the phone with Apple resetting settings, etc. Even tried the sim in a new phone, nothing works, speaking to customer service is like smashing my face against a wall.

I tried to get confirmation that iData is enabled on my account, as mentioned by other people on here, but I may as well have been speaking another language.

Can someone at O2 help me get this resolved before I cancel the contract in my cooling off period.

Re: iMessage failing to activate

pgn — Thu, 24 Nov 2022 07:04:50 GMT

@Rowns - I'll tag a Forum O2 Advisor, @O2Sarah- who should reach out to you after 8am today via PM for more info to help check if your porting process completed as it should have. Please respond to her query to move this forward today, and good luck.

Re: iMessage failing to activate

O2Sarah- — Thu, 24 Nov 2022 08:13:27 GMT

Thanks for the tag @pgn

@Rowns I will send you a private message so we can check your account.

Re: iMessage failing to activate

TNorm14 — Mon, 05 Dec 2022 17:52:16 GMT

@O2Sarah- apologies jumping on this. But I’m having the same issues, tried all the recommended actions and my number still won’t work on iMessage.

Re: iMessage failing to activate

Bridger60 — Mon, 05 Dec 2022 21:08:25 GMT

@O2Sarah I am also having the same issues as the guys above. I’ve tried all the recommendations but nothing has worked, can you help out please?

Re: iMessage failing to activate

Cleoriff — Mon, 05 Dec 2022 21:49:47 GMT

@TNorm14 @Bridger60

@O2Sarah-is on at 8am tomorrow morning. No doubt she will be in touch then.

Best of luck both

Re: iMessage failing to activate

O2Sarah- — Tue, 06 Dec 2022 08:41:57 GMT

Good morning

Thanks or the tag @Cleoriff

@TNorm14 and @Bridger60 I will send you a private message so i can check your account 😊

Re: iMessage failing to activate

Cleoriff — Tue, 06 Dec 2022 09:02:03 GMT

Thanks @O2Sarah- x

Re: iMessage failing to activate

elea29 — Tue, 06 Dec 2022 15:59:00 GMT

Did anybody get a resolve on this? Myself and my daughter have switched from EE to O2. More daughters phone number has ported over fine... no issues whereas I cannot activate iMessage or FaceTime...
I have spoken with Apple and done all they can and put a diff SIM in my phone and then it worked so know it is linked to the SIM itself and not the phone so nothing for Apple to sort. It is defo an O2 issue but am having no luck with them... still waiting on a call back and also one Tech support never returned my call.. its a joke!

Can someone please help? @O2Sarah-

Re: iMessage failing to activate

Breanna — Tue, 06 Dec 2022 16:22:35 GMT

Hi @elea29

@O2Emma is on now and might be able to help.

Re: iMessage failing to activate

elea29 — Tue, 06 Dec 2022 16:28:50 GMT

Thanks @Breanna
@O2Emma if you could help would be amazing

Re: iMessage failing to activate

O2Emma — Tue, 06 Dec 2022 17:59:54 GMT

Hi @elea29 I will send you a private message to look into it for you.

Re: iMessage failing to activate

SQH94 — Fri, 09 Dec 2022 13:21:01 GMT

Hi. Did this get resolved. I’ve got the exact same issues where we got 2 ports, one moved fine one didn’t. Getting no help here and apple said it’s o2!

Re: iMessage failing to activate

SQH94 — Fri, 09 Dec 2022 13:21:32 GMT

Did you get this sorted? I’m having no luck 😞