topic Re: Partial Porting Problem with Three in Tech Support

Partial Porting Problem with Three

Dynamo-Perro — Thu, 01 Dec 2022 17:34:18 GMT

I was a member of O2 for years and eventually left because they didn’t do WiFi texting. When they eventually, brought it in, I came back. However, since then I cannot receive calls from any Three Network phone (my wife’s, mother etc), I can call them but not the other way round. Calls from all other networks work perfectly. I believe it is a partial porting problem and the porting process needs to be repeated but O2 just don’t seem to be able to do it. I have had probably a dozen promises, been into the shop 3 times, changed my sim, reset my phone all to no avail. O2 have alway promised to call me back with a soloist ion or update but so far always failed. Does anyone have any suggestions other than to leave O2 for another network so that it hopefully gets ported properly this time.

Re: Partial Porting Problem with Three

Enlli — Thu, 01 Dec 2022 18:19:40 GMT

Have you contacted O2?

Message them on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: Partial Porting Problem with Three

gmarkj — Fri, 02 Dec 2022 09:48:15 GMT

As you've been given the run around @Dynamo-Perro I'll ask the community advisors to take a look.

Can you see if you can help @O2Sarah- ?

Re: Partial Porting Problem with Three

O2Sarah- — Fri, 02 Dec 2022 10:03:12 GMT

Good morning ,

Thanks for the tag @gmarkj

@Dynamo-Perro I will send you a private message so we can look into this.