topic Re: Cannot Set Up Mobile Data on Apple Watch Series 8 in Tech Support

Cannot Set Up Mobile Data on Apple Watch Series 8

Robmk85 — Thu, 01 Dec 2022 17:36:37 GMT

So purchased a new Apple Watch Series 8 from the 02 store and also switched my contract from a different provider to a sim only deal with 02 to allow my watch to use cellular data.
I waited until my new sim was active and my number had switched from previous provider before setting my watch up. Everything was fine until I tried to set up mobile data. Every time I try I’m met with the following message and error code. Oops something went wrong try again if the problem continues please contact 202 for free from your mobile. quoting reference code 106.

I have been trying for 3 days now with no success and after contacting customer service, I was advised to head into store to get an ESIM to complete the process. Headed into store today, spent 3 hours and 20 minutes in there they even switched the watch for a brand new unit and I still have exactly the same issue!

can anyone on here please help, it’s stressing me out to the point I’m feeling Ill.

kind regards

Rob

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

Enlli — Thu, 01 Dec 2022 18:25:58 GMT

Anything useful here?

https://www.o2.co.uk/help/device-and-sim-support/apple-watch

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

MI5 — Thu, 01 Dec 2022 18:31:14 GMT

@Robmk85

I'll ask @O2Emma to help.

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

Robmk85 — Thu, 01 Dec 2022 18:33:44 GMT

Literally tried every step including ESIM reset by 02 customer service. Still no luck

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

O2Emma — Thu, 01 Dec 2022 18:34:11 GMT

Hi @MI5 I will pick this up thanks.

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

O2Emma — Thu, 01 Dec 2022 18:35:29 GMT

Hi @Robmk85 I will send you a private message to look into this for you.

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

Buz52 — Sat, 17 Dec 2022 07:38:51 GMT

Experiencing same issue. Apple Watch ultra error code 106. Have spoken to 202 multiple times and get different answers every time. Promised call backs from tech support at least 4 times which never happen. Promised call backs from a manager, which never happened. O2Sarah was not able to find a solution and 2 o2 stores not able to help. Why offer a service if they can’t provide it/have not received training to resolve issues? Very very poor.

Re: Cannot Set Up Mobile Data on Apple Watch Series 8

ToniMarie22 — Fri, 13 Jan 2023 22:19:04 GMT

Hi did you ever get this resolved or did you have to cancel the plan