topic Alcatel dongle overheating in Tech Support

Alcatel dongle overheating

Kat9 — Sat, 12 Nov 2022 19:47:12 GMT

Hi, new to O2, we have been using the dongle for a couple of weeks but today it seems to have a problem. Every 5-10 minutes it just stops working & I have to keep turning it on and off repeatedly before a signal reappears. It feels incredibly hot when I touch the battery. Seems like a faulty device - thoughts & suggstions much appreciated, thanks

Re: Alcatel dongle overheating

Enlli — Sat, 12 Nov 2022 20:02:24 GMT

Well there is no way a dongle should get hot. Turning itself off will probably be a safety cut off

I would go with faulty unit

Re: Alcatel dongle overheating

Kat9 — Sun, 13 Nov 2022 05:19:21 GMT

Thanks, I agree. Any suggestions how best to report this?

Re: Alcatel dongle overheating

Enlli — Sun, 13 Nov 2022 08:48:15 GMT

Best to contact O2 if it came from them

Try Social Media if that works for you

Message O2 on
(https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.