topic Re: Apple Watch Ultra Cellular Activation in Tech Support

Apple Watch Ultra Cellular Activation

Andy1972 — Wed, 09 Nov 2022 20:03:27 GMT

Hi, I’m posting to see if anyone could assist in resolving an activation issue for cellular use on a new watch.

I can see there are many people having similar issues, I spent an hour and 20 on the phone with O2 last week and it seemed I knew more about the watch than the person on the phone.
I’ve followed the set up steps all the way through to agreeing to the additional £5 on my O2 tariff and the mobile data status showed ‘Activating’.
It’s been like that for more than a week now, with no cellular connection.
If anyone can assist it would be appreciated, thanks.

Re: Apple Watch Ultra Cellular Activation

MI5 — Wed, 09 Nov 2022 22:13:40 GMT

@Andy1972

It has been known for it to take up to 2 weeks to activate in some cases.

I'll ask @O2Sarah- to see if she can help you in the morning.

Re: Apple Watch Ultra Cellular Activation

Andy1972 — Thu, 10 Nov 2022 06:14:05 GMT

Thanks @MI5, I’ll let you know how that goes. Cheers.

Re: Apple Watch Ultra Cellular Activation

O2Sarah- — Thu, 10 Nov 2022 08:25:44 GMT

Thanks for the tag @MI5

@Andy1972 I will send you a private message so we can look into this.

Re: Apple Watch Ultra Cellular Activation

Andy1972 — Thu, 10 Nov 2022 13:34:35 GMT

Hi @O2Sarah- I've replied to your PM. Please can you get back to me. Thanks, Andy