topic Re: Wifi calling - intermittent silence in Tech Support

Wifi calling - intermittent silence

jemmo357 — Thu, 27 Oct 2022 17:48:13 GMT

I've had wifi calling working perfectly til I switched from Virgin Mobile to O2 Volt. Now calls over wifi calling cut in and out intermittently - silence for several seconds both for me and the person on the other end of the call. It's now unusable which is killing me as I rely on the mobile for work!

iPhone X, Virgin Media wifi calling.

Re: Wifi calling - intermittent silence

MI5 — Thu, 27 Oct 2022 17:57:40 GMT

@jemmo357

Have you tried forgetting your wifi connection and reconnecting?

Re: Wifi calling - intermittent silence

jemmo357 — Thu, 27 Oct 2022 18:56:45 GMT

Thanks for the reply - I've just done this now and will see what results tomorrow!

Re: Wifi calling - intermittent silence

jemmo357 — Fri, 28 Oct 2022 16:50:53 GMT

Sadly the problem remains. Call connects, and after a few seconds there's no sound in either direction.

Re: Wifi calling - intermittent silence

Breanna — Mon, 31 Oct 2022 09:20:12 GMT

Morning @jemmo357! I will tag one of our account advisors on the forum. Maybe they can help you get this worked out.

@O2Georgina would you mind taking a look at this please?

Re: Wifi calling - intermittent silence

O2Georgina — Mon, 31 Oct 2022 09:24:02 GMT

Thanks forthe tag @Breanna

@jemmo357 I will message you shorty, as currently dealing with a high number of messages, hopefully wont be too much longer

Re: Wifi calling - intermittent silence

Breanna — Mon, 31 Oct 2022 09:24:57 GMT

Thanks @O2Georgina 😊

Re: Wifi calling - intermittent silence

jemmo357 — Tue, 01 Nov 2022 00:19:58 GMT

Thanks for the message - now replied. Sorry, I was AFK most of the day so didn't see your message!