topic Re: Signal Issues in Tech Support

Signal Issues

Oli1053 — Mon, 31 Oct 2022 15:37:29 GMT

Hello,

I've checked O2's coverage checker and it is saying that the signal is good for outdoor and indoor use.

Although my phone (Samsung Galaxy Note 10 Plus 5G) is barely getting 1 bar of signal and an "E" instead of 4G...

I've tried resetting my phone, changing the sim card out to another phone, restarting it but nothing seems to be working?

Any ideas would be greatly appreciated.

Kind Regards,

Oliver

Re: Signal Issues

Bambino — Mon, 31 Oct 2022 15:55:53 GMT

@Oli1053 This is what it says at the bottom of the page of the coverage checker. You do the math.

"Data reception and speeds may not be as good indoors or in a car. Signal can also be affected by buildings, trees and even weather conditions. This map is just a guide and does not guarantee signal coverage."

Re: Signal Issues

Enlli — Mon, 31 Oct 2022 16:07:46 GMT

Is this mainly in one area?

Use https://status.o2.co.uk/ to check for faults and download the My Network App to report and keep an eye on things

Re: Signal Issues

Oli1053 — Mon, 31 Oct 2022 16:26:18 GMT

@Bambino math completed and I should be fine. Given the fact i've been in a middle of a 2-acre field with no trees and buildings. Surely a little overcast weather and some rain doesn't stop the signal. That means the whole of the UK should be suffering...

Re: Signal Issues

Bambino — Mon, 31 Oct 2022 16:29:12 GMT

@Oli1053 It probably is...😉

Re: Signal Issues

gmarkj — Mon, 31 Oct 2022 16:29:59 GMT

Check these guide to see if anything helps.

Use the My Network app to report issues.

Once you have built up a history, start getting in touch with customer services.

If still no improvement, lodge a complaint.