topic No signal in Tech Support

No signal

KBattye — Mon, 31 Oct 2022 11:05:00 GMT

I moved house 8 months ago and I can’t get a reception in my house or in the surrounding areas. Is there anything I can do?

Re: No signal

Enlli — Mon, 31 Oct 2022 11:33:57 GMT

At home you can use WiFi Calling. It will need turning on in you account first

Good explanation here

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: No signal

Cleoriff — Mon, 31 Oct 2022 11:36:46 GMT

@KBattye

Check these guides

You may just be in a bad area for O2. Have you got Wifi calling on your phone? That might help.

You can also download the My Network app where you can report issues and have updates.

https://www.o2.co.uk/apps/my-network

Re: No signal

KBattye — Mon, 31 Oct 2022 11:43:22 GMT

I do have Wi-Fi calls which is fine in the house, but if I go to the local shop I have no signal at all which is a pain if I’m needing my emails to send a parcel back.

Re: No signal

Enlli — Mon, 31 Oct 2022 11:47:04 GMT

Then follow the advice by @Cleoriff

If the signal is that bad for the last 8 months a change of network may be the only answer.

Don't jump straight in. Either try PAYG SIMs from different networks or find out from neighbours what they use and what they experience