topic Re: Error code 14 - Apple Watch in Tech Support

Error code 14 - Apple Watch

IP1 — Sat, 24 Sep 2022 14:48:03 GMT

I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.
I’ve ‘re-paired’ the watch to the phone but still no joy!

Ive noticed on my o2 account that it recognises the watch and is charging me £5 per month. I also note this issue has been raised before but with private reply’s so can’t tell how to resolve the issue.

Re: Error code 14 - Apple Watch

pgn — Sat, 24 Sep 2022 14:57:44 GMT

Hi @IP1 - yes, the team on the Forum and O2 side have been asked to collate the answers together so we can get a guide put up on the Forum for this.

Meantime, I'll tag @O2KyleW who is the O2 Advisor on this afternoon, see if he can reach out to you and help get the hurdle you are facing to finally fall and get you up and running. Good luck!

Re: Error code 14 - Apple Watch

IP1 — Sat, 24 Sep 2022 15:19:28 GMT

Thank you, I look forward to a response

Re: Error code 14 - Apple Watch

Aka — Sat, 24 Sep 2022 19:19:27 GMT

I have the same issue, was told to unpair watch, change passwords but still the same, did you get sorted? Any help would be fantastic

Re: Error code 14 - Apple Watch

IP1 — Sun, 25 Sep 2022 04:07:29 GMT

Nope, still waiting trying a number of resolutions but no luck. As out of contract may just cancel with O2 and move network as the customer service with O2 is disgusting.

Re: Error code 14 - Apple Watch

pgn — Sun, 25 Sep 2022 08:18:08 GMT

Hi @IP1 and @Aka - looks like O2Kylew was unable to get to you yesterday afternoon, and there are no O2 Advisors on duty today as it is a Sunday.

Perhaps @O2Sarah- will be able to look into the error 14 you are getting on your iWatch setup when she comes on duty after 8am on Monday - keep an eye on your PMs Monday morning. Sorry for the frustration you are doubtless feeling.

Re: Error code 14 - Apple Watch

Aka — Sun, 25 Sep 2022 08:35:50 GMT

Thanks for your help @pgn hopefully be sorted soon👍

Re: Error code 14 - Apple Watch

O2Sarah- — Mon, 26 Sep 2022 09:08:32 GMT

Thanks for the tag @pgn

@IP1 and @Aka I will private message you both so i can check your account

Re: Error code 14 - Apple Watch

SamE — Mon, 26 Sep 2022 16:28:32 GMT

Hello,

I seem to have this issue with the cellular service on my apple watch. I lost my phone and they incorrectly barred the service on my watch. Now it is unbarred it simply comes up error 14 when I try to start the cellular service. I have phoned up and been in store but no one seems to be able to sort.

Can someone please help or tag someone that can.

Thank you

Re: Error code 14 - Apple Watch

pgn — Mon, 26 Sep 2022 17:11:11 GMT

Hi @SamE - @O2Ryan is on this evening, maybe he will get to you presently. Good luck.

Re: Error code 14 - Apple Watch

SamE — Sat, 01 Oct 2022 09:03:39 GMT

Hi @pgn are you able to tag anyone else that can probably help sort this as I have still had no luck?

Thanks

Re: Error code 14 - Apple Watch

pgn — Sat, 01 Oct 2022 09:08:46 GMT

@SamE wrote:
Hi @pgn are you able to tag anyone else that can probably help sort this as I have still had no luck?

Thanks

@O2Georgina is on this morning, keep an eye out for her reply a little later, @SamE. Good luck.

Re: Error code 14 - Apple Watch

O2Georgina — Sat, 01 Oct 2022 09:11:26 GMT

Thanks for the tag @pgn

@SamE I will send you a private message now

Re: Error code 14 - Apple Watch

ByTor — Sat, 29 Oct 2022 16:03:28 GMT

I'm having the same issue with a new Watch Ultra via an iPhone 14 Pro Max. It works perfectly with the 13 Pro Max I have (just tried pairing it to that and it worked first time, no error)

Re: Error code 14 - Apple Watch

pgn — Sat, 29 Oct 2022 16:52:48 GMT

Hi @ByTor - tagging in @O2KyleW to help, keep an eye on PMs here for questions he has. If he does not get around to you by quitting time in a couple of hours, it will be a different advisor on Monday morning, drop a note here if you could to say how you got on. Good luck!