topic Biometrics in Tech Support

Biometrics

Tally_D — Wed, 03 Jun 2020 09:51:52 GMT

hi,

Since the last update to my o2 app,I have lost the option to login using biometrics I have to keep putting pin in.

In settings there's no biometric option available anymore ?!

Re: Biometrics

KingAmo — Wed, 03 Jun 2020 10:01:10 GMT

@Tally_D

I am using my fingerprints to login fine. I have no issue. Maybe it might be an issue at your end. I'm not sure but have you allowed your app to use your biometrics to login?

If you haven't try checking that. Go to settings, then permission. Try and see if you can sort it out there.

Re: Biometrics

Tally_D — Wed, 03 Jun 2020 10:32:20 GMT

Re: Biometrics

Tally_D — Wed, 03 Jun 2020 10:33:01 GMT

that's AFTER a reinstall !

Re: Biometrics

MI5 — Wed, 03 Jun 2020 11:58:42 GMT

@Tally_D

A couple of other customers have reported the same issue so must be a bug in the app.