topic Re: Unable to receive OTPs in Tech Support

Unable to receive OTPs

kizi — Mon, 24 Oct 2022 21:10:10 GMT

I have read posts about this before but have yet to find a solution. Since moving from EE to O2 and porting my number I am unable to receive One Time Passcodes e.g from bank etc. As you can imagine this is very frustrating. I rang O2 support today. We reset the network but that did not work - now awaiting some kind of update but nothing received at present. Checked the message settings and nothing is blocked. Any ideas?

Re: Unable to receive OTPs

MI5 — Mon, 24 Oct 2022 21:17:02 GMT

@kizi

The porting files for the OTP platform have not been done correctly.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Unable to receive OTPs

kizi — Mon, 24 Oct 2022 21:17:40 GMT

#O2Georgina

Re: Unable to receive OTPs

kizi — Mon, 24 Oct 2022 21:19:42 GMT

@O2Georgina

Re: Unable to receive OTPs

pgn — Mon, 24 Oct 2022 21:22:14 GMT

@kizi wrote:
#O2Georgina

Hi @kizi - if you have reached out to the O2 Social Media Team as suggested above, but with no success, then it is @O2Georgina who is on Tuesday morning - keep an eye on your PMs. Good luck!

Re: Unable to receive OTPs

O2Georgina — Tue, 25 Oct 2022 06:59:23 GMT

@pgn Thanks for the tag

@kizi I will send you a private message now

Still unable to receive OTPs

kizi — Wed, 26 Oct 2022 09:20:18 GMT

Still can’t receive OTPs (One time passcodes) after porting my number from EE. Numerous phonecalls, restriction bars removed from phone but no joy. As I understand it from reading other posts, the issue is to do with incomplete porting. Please could someone look into this @lisa @georgina

Re: Still unable to receive OTPs

pgn — Wed, 26 Oct 2022 16:15:45 GMT

Tagging in @O2KyleW for you, @kizi - keep an eye on your PMs here for the info needed to get this moving again for you.

@Breanna tagged for info.

Re: Unable to receive OTPs

kizi — Thu, 27 Oct 2022 10:14:15 GMT

Still not resolved. Can anyone help I can’t transfer any money due to no OTPs. @O2KyleW, @georgina, @lisa

Re: Unable to receive OTPs

kizi — Thu, 27 Oct 2022 10:15:35 GMT

@O2Georgina @O2Lisa

Re: Unable to receive OTPs

kizi — Thu, 27 Oct 2022 10:17:44 GMT

@O2Lisa, @O2Georgina

This is still not resolved. I still cannot receive OTPs!

Re: Unable to receive OTPs

gmarkj — Thu, 27 Oct 2022 10:29:34 GMT

It might be useful to try and keep to 1 thread @kizi so we can keep track of who is helping.

From what I can tell from this thread @O2Georgina was messaging you on Tuesday.

From this thread @O2Lisa was in contact yesterday.

Have you seen their messages and replied? Has there been any contact since?

It might be that they are working on things in the background and you need to give them a couple of days to try and get changes pushed through.

Re: Unable to receive OTPs

O2Lisa — Thu, 27 Oct 2022 11:27:32 GMT

Hi @kizi, sorry for the delay.
I am just working my way through all my messages now, I will be in touch as soon as I can and hopefully we can get to the bottom of this for you.
thanks for the tag @gmarkj