topic Re: Roaming Issues in Tech Support

Roaming Issues

Antbates91 — Sat, 22 Oct 2022 10:03:28 GMT

I'm currently roaming in the Dominican Republic. I don't have roaming turned on and my phone is in flight mode. However I've noticed charges for roaming every single day I've been away.

Its only £0.01 or £0.02, currently at £0.07 which isn't a big deal to me but if you do that to 10 million customers you've stole £700,000 from customers.

Worse still, if I had the £6 a day add on, I'd get charged £6 a day because I'm getting charged for a random 1kb here or there.

You need to check your roaming system as there must be a fault. It is impossible for a phone to roam flight mode. I have never ever had this problem with any other network in the last 15 years of travelling.

Re: Roaming Issues

Enlli — Sat, 22 Oct 2022 10:19:38 GMT

Is it an iPhone?

You can turn off all data and visual voicemail still contacts the servers in the background without your knowledge

Same is starting to happen on some Android phones with Chat Messages enabled

O2 don't make up these charges, they only pass on charges made to them by the roaming network

Re: Roaming Issues

MI5 — Sat, 22 Oct 2022 19:27:29 GMT

@Antbates91

As you say, with flight mode on there is zero connection to any network so any phone action will not make any connection and therefore, you cannot be charged.

There was a recent known fault in the US along similar lines so you need to contact O2 to report it and get refunded.

Social media is best as they will follow up until resolution.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Roaming Issues

Breanna — Mon, 24 Oct 2022 10:29:50 GMT

Hi @Antbates91 were you able to get in touch with O2 about this?

Re: Roaming Issues

Antbates91 — Wed, 26 Oct 2022 14:42:21 GMT

I haven't yet because I'm still abroad and the roaming network charges are £2 a minute. I was going to sort it out once I'm back.

Charges have now stopped I think, my last £0.02 was on the 21st