topic Re: Moto G7 Power and Wifi Calling in Tech Support

Moto G7 Power and Wifi Calling

trb143 — Tue, 18 Oct 2022 15:38:55 GMT

I have a MotoG7 power and am trying to set up WiFI calling on a Pay Monthly contract.

I am unable to find anywhere on the O2 site tp activate this even though the documentation says it is possible.

There is no option on the Phone event though others seem to have managed this.

What am i missing?

Re: Moto G7 Power and Wifi Calling

jonsie — Tue, 18 Oct 2022 15:56:07 GMT

It's under the 'More' tab on the website, just below the one I have ringed

Customer service also need to enable on their systems

Re: Moto G7 Power and Wifi Calling

trb143 — Tue, 18 Oct 2022 16:11:17 GMT

I have been in there a few times.

Have an option to return to MyO2 and link to how to set it up for a number of phones and lists of old supported phones (not up-to-date). No where can I find an option to enable it on the account.

Re: Moto G7 Power and Wifi Calling

Enlli — Tue, 18 Oct 2022 16:13:59 GMT

You will have to contact O2 first.

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: Moto G7 Power and Wifi Calling

trb143 — Tue, 18 Oct 2022 16:17:00 GMT

What is the bast way to do that?

Re: Moto G7 Power and Wifi Calling

Enlli — Tue, 18 Oct 2022 16:22:55 GMT

I would use one of the links I have provided

Or ring 202 or 0344 809 0202