topic Re: Error 04 code in Tech Support

Error 04 code

Sara1820 — Thu, 09 Apr 2020 12:32:54 GMT

I’m still having the same issue, connecting my Apple watch to my iPhone, have rung Apple again today and they have repeated that the issue lies with 02 and not them, they have said 02 need to supply a new SIM card, however 02 have refused to do this, they have said I need to speak to a guru and get one of them to sort it, passing the buck been an 02 customer for probably 15 + years and this has got to be the worst service I have ever had I appreciate these are difficult times, but would not even let me suspend the data plan until this can all be sorted

Re: Error 04 code

jonsie — Thu, 09 Apr 2020 12:34:37 GMT

Any help from the Guru here @Marjo?

Re: Error 04 code

Marjo — Thu, 09 Apr 2020 14:26:25 GMT

Hi there @Sara1820 , and thanks for tagging me @jonsie !

Sorry to hear you've been having trouble setting up your watch. I'm going to drop you a private message here on the forum shortly to get a few additional details so we can see if we can get a Guru to take a look.

Re: Error 04 code

jonsie — Thu, 09 Apr 2020 14:28:56 GMT

Thanks for picking this up @Marjo

Re: Error 04 code

Mtb2011 — Sat, 09 May 2020 15:26:29 GMT

Did you ever get to the bottom of this? I’m in a similar position.

Re: Error 04 code

Em5 — Tue, 02 Jun 2020 14:43:30 GMT

Hi,

I’m having the same problem! I’ve just got a new Apple Watch but when I go to pair the mobile data it keeps saying ‘error code 04’ - I had an existing data plan from another Apple Watch Which set up with no problems so this is so frustrating!!

Re: Error 04 code

MI5 — Tue, 02 Jun 2020 15:59:11 GMT

@Em5

Error 04 is because your previous watch is still on your account and you can only have one.

You need to call customer service to remove it

The best number to call on appears to be 0800 587 4005

Re: Error 04 code

Em5 — Tue, 02 Jun 2020 17:10:17 GMT

Thank you so much - will try that number! I had no luck when I called 202.