topic Re: Extend ring time in Tech Support

Extend ring time

Irene13 — Sat, 08 Oct 2022 13:02:17 GMT

Hi. Samsung S22+. I have tried the suggestions previously i.e. turn off voicemail and dial **61*901*11*…# to extend my ring time but it doesn’t work. The MMI code starts but fails. Any further ideas please

Re: Extend ring time

Bambino — Sat, 08 Oct 2022 13:05:18 GMT

@Irene13 See this guide: How to Lengthen Ringtime on any O2 Mobile - O2 Community

Re: Extend ring time

Irene13 — Sat, 08 Oct 2022 13:10:35 GMT

@Bambino @Hi. Thks but didn’t work, states MMI code error

Re: Extend ring time

Enlli — Sat, 08 Oct 2022 13:11:58 GMT

Try again having turned off WiFi and selected 3G/ 2G in network types

Re: Extend ring time

Irene13 — Sat, 08 Oct 2022 13:16:41 GMT

No joy @Enlli but thks

Re: Extend ring time

Enlli — Sat, 08 Oct 2022 13:31:44 GMT

Had the same problem on my Samsung using Vodafone. It seems to come up a lot on Samsung forums.

Surprisingly, one day it worked after setting the time to 25 seconds

Re: Extend ring time

Irene13 — Sat, 08 Oct 2022 13:42:21 GMT

@Enlli tried your suggestion of 25seconds using all different network types, so frustrating just not working.

Re: Extend ring time

Enlli — Sat, 08 Oct 2022 13:54:26 GMT

Experimenting on an S20+ with an O2 SIM...no joy either. And I've set dozens over the years

Re: Extend ring time

Bambino — Sat, 08 Oct 2022 14:00:36 GMT

@Irene13 They'll probably pass the buck back to O2, but have you tried Samsung support?

Product Help & Support | Samsung UK

Re: Extend ring time

Irene13 — Sat, 08 Oct 2022 14:07:41 GMT

@Bambino I’m still waiting for a response from Samsung, but their support site said to contact the service provider. I’ve set this on previous Samsung/O2 phones but the S22+ is just a no go!

Re: Extend ring time

jonsie — Sat, 08 Oct 2022 15:05:26 GMT

Have you disabled wifi calling

The code will fail unless you do so

This may have to be disabled by customer service

Re: Extend ring time

Irene13 — Sat, 08 Oct 2022 16:55:38 GMT

Hi @jonsie yes I checked that Wi-Fi calling was disabled. So frustrating, samsung have reverted me to O2.

think I need to give up it’s just not going to happen.

Re: Extend ring time

Enlli — Sat, 08 Oct 2022 17:27:29 GMT

If you type *#61# what is it showing.

Re: Extend ring time

Irene13 — Sat, 08 Oct 2022 20:20:42 GMT

@Enlli Call forwarding list is showing setting of 15 seconds

Re: Extend ring time

Enlli — Sat, 08 Oct 2022 20:32:40 GMT

Just thought I would have a play this evening using my S20

Vodafone, Three and 1p Mobile all work. The O2 SIM does not, so that rules out the phone.

Might try it in an old phone if I get the chance

Re: Extend ring time

MI5 — Sat, 08 Oct 2022 20:41:31 GMT

mmi codes have been screwed ever since O2 introduced wifi calling.

You have to call O2 to turn off wifi calling on your account.

It is not sufficient to turn it off on your phone.

Also, you need to send the code twice.

Once after O2 disable wifi calling, then again after you call to reactivate wifi calling, but before it is processed by the system, ie, before midnight on the day requested, as it will reset again to default if not.

Re: Extend ring time

Enlli — Sat, 08 Oct 2022 21:05:19 GMT

@MI5 I'll leave it. I was playing about after this post, more for interest

Don't use voicemail myself as I have call allert switched on.

Re: Extend ring time

Breanna — Mon, 10 Oct 2022 09:53:56 GMT

Hi @Irene13 were you able to extend the ring time using @MI5's sugguestion above?

Re: Extend ring time

pgn — Fri, 14 Oct 2022 17:39:54 GMT

@MI5 wrote:
mmi codes have been screwed ever since O2 introduced wifi calling.
You have to call O2 to turn off wifi calling on your account.
It is not sufficient to turn it off on your phone.
Also, you need to send the code twice.
Once after O2 disable wifi calling, then again after you call to reactivate wifi calling, but before it is processed by the system, ie, before midnight on the day requested, as it will reset again to default if not.

@MANSO WiFi calling is where you should be looking, in response to your call for help on the guide

Re: Extend ring time

MartW — Tue, 21 Feb 2023 15:51:49 GMT

Seriously O2, why have you set the phone to go to voicemail after only 15s? Why would you think that was a good idea? Especailly since you have broken the ability to change it. Don't you understand that those of us who run businesses find it important that customers can reach us rather than voicemail? I could turn voicemail off of course, but then those times when I can't answer the phone, I'd miss the chance of those customers leaving a message.

Just let us extend the ring period, it's not exactly asking for the moon is it? And it is important.