topic reference code 10 on Apple Watch in Tech Support

reference code 10 on Apple Watch

JoaoPadilha — Sun, 02 Oct 2022 13:13:00 GMT

Hi.
I’ve been trying to set up my new Apple Watch Ultra and like many people before I am getting the annoying:

“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 10”

I called O2 and tried all the trouble shooting they say. Nothing works. They say they have to investigate. I don’t get it. It’s an error code so it should be listed and have a step by step in how to sort it out. Am I not right?
I have seen this being asked around here a lot but never saw the solution for it.
I even went to an O2 store and they had no clue what to do with about it.
Anyone been through the same and knows the solution for this? Or is the solution just to go to another provider?

thank you in advance.

Re: reference code 10 on Apple Watch

MI5 — Sun, 02 Oct 2022 13:29:36 GMT

@JoaoPadilha

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: reference code 10 on Apple Watch

JoaoPadilha — Sun, 02 Oct 2022 13:41:13 GMT

Hi. Thank you for your reply.
Is messaging service better than the Chat they offer on their website? I’ve already left a message. Just waiting for reply.

Re: reference code 10 on Apple Watch

MI5 — Sun, 02 Oct 2022 13:46:39 GMT

@JoaoPadilha

Yes, you will get a personal contact with someone who will follow it through to resolution.

Re: reference code 10 on Apple Watch

mobileappz — Sun, 02 Oct 2022 14:46:03 GMT

Hi I am experiencing the same issue, code 10. No resolution yet. See previous posts which have more details. It was working to some degree albeit without maintaining a cellular connection. But now there is no cellular plan set up at all after asking for plan to be removed to try to fix things, now it’s impossible to get a new plan set up with code 10 error. Thanks

Re: reference code 10 on Apple Watch

mobileappz — Sun, 02 Oct 2022 14:50:12 GMT

Re: reference code 10 on Apple Watch

pgn — Mon, 03 Oct 2022 06:22:48 GMT

@mobileappz - reach out to O2 in Social Media, links just below this post. Also see answers in your other message thread. Good luck!

Re: reference code 10 on Apple Watch

mobileappz — Mon, 03 Oct 2022 08:33:52 GMT

Thanks

Re: reference code 10 on Apple Watch

PF1971 — Mon, 03 Oct 2022 14:52:31 GMT

Same issue, I can’t believe that no one knows what a code 10. I’ve spoken to several different advisors and “tech” support but no one can resolve. When it gets to hard they just want to transfer you to someone else who puts you on hold again and then you have to explain everything again. I’ve tried everything including resetting phone, Watch and new esim for phone. Frankly o2’s customer service is appalling, if they haven’t resolved by the end of this week. I’ll be moving provider as they are not providing the service I have requested.

Re: reference code 10 on Apple Watch

PF1971 — Tue, 04 Oct 2022 20:43:20 GMT

Hi, has this been resolved? I have the same issue, getting no where with o2.

Re: reference code 10 on Apple Watch

pgn — Wed, 05 Oct 2022 05:54:16 GMT

@PF1971 wrote:
Hi, has this been resolved? I have the same issue, getting no where with o2.

Hi @PF1971 - have you reached out to O2's Social Media Team on any of the 3 links just below this post? You will chat with a personal contact, a CS rep who will follow the issue through to resolution with you. It may take an hour for a response to your first contact, so be both patient and persistent until you get a response. Good luck!

Re: reference code 10 on Apple Watch

PF1971 — Thu, 06 Oct 2022 05:16:35 GMT

Yes, it took over 24hrs for them to respond, I responded straight away & 24 hrs later they still haven’t replied back. Problem still exists.

Re: reference code 10 on Apple Watch

pgn — Thu, 06 Oct 2022 06:28:58 GMT

Ok @PF1971 - I am tagging @O2Lisa - keep an eye open for a PM from her just after 8am this morning, see if she can't get you sorted. Also tagging Forum Manager @Martin-O2 re the poor/sub-par Social Media Team response you received. Good luck!

Re: reference code 10 on Apple Watch

PF1971 — Thu, 06 Oct 2022 06:10:06 GMT

Thanks, it’s been very frustrating dealing with o2 so far on all fronts.

Re: reference code 10 on Apple Watch

pgn — Thu, 06 Oct 2022 06:30:33 GMT

Martin may ask which Social Media channel you used to reach out to O2 - all info and timeline of events will be useful. Down to Lisa now 🤞

Re: reference code 10 on Apple Watch

O2Lisa — Thu, 06 Oct 2022 07:22:50 GMT

Morning all, thanks for the tag @pgn.

I’m just working my way through my messages now @PF1971, I will be in touch as soon as possible☺️

Re: reference code 10 on Apple Watch

pgn — Thu, 06 Oct 2022 08:09:18 GMT

Thank you, Lisa 👍

You're in good hands now, @PF1971.

Re: reference code 10 on Apple Watch

JoeP — Mon, 10 Oct 2022 17:16:29 GMT

Any update on that? It's been 3 weeks, I'm on the same boat, no resolution. Thanks.

Re: reference code 10 on Apple Watch

gmarkj — Tue, 11 Oct 2022 09:06:24 GMT

I'll mention the community advisors so they get in touch @JoeP

@O2Lisa @O2Ellie can you step in ?

Re: reference code 10 on Apple Watch

O2Ellie — Tue, 11 Oct 2022 09:11:14 GMT

Thanks for tagging me @gmarkj

@JoeP I will private message you now and try to help your further 😊