topic Re: Incoming calls - no caller ID in Tech Support

Incoming calls - no caller ID

Roman — Sun, 18 Sep 2022 12:13:47 GMT

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

Re: Incoming calls - no caller ID

Bambino — Sun, 18 Sep 2022 12:23:58 GMT

@Roman Apple would be your best option for an answer: Official Apple Support

Re: Incoming calls - no caller ID

MI5 — Sun, 18 Sep 2022 18:11:24 GMT

@Roman

It would appear to be an account issue with O2 but getting someone from customer service to figure it out may not be possible.

I'll tag @O2Sarah- to see if she can help on Tuesday after the bank holiday.

Re: Incoming calls - no caller ID

Roman — Sun, 18 Sep 2022 18:21:15 GMT

Thank you for this. I’ve contacted Apple Support too and it does appear to be an account/network issue. Another O2 SIM (different account) does work so it’s definitely my network settings somewhere

Re: Incoming calls - no caller ID

O2Sarah- — Tue, 20 Sep 2022 07:32:39 GMT

Good morning

Thanks for the tag @MI5

@Roman I will send you a Private message so i can check your account.

Re: Incoming calls - no caller ID

Sophs123xx — Tue, 20 Sep 2022 21:06:27 GMT

I am having the exact same issue and no one seems to know the solution. Apple told me it’s my network and o2 have said there’s no issue on their end, I have had a replacement SIM which hasn’t fixed the issue and it’s quite frustrating when I never know who’s calling me. Has anyone actually had a solution to this yet? It started for me Thursday too!!

Re: Incoming calls - no caller ID

Roman — Wed, 21 Sep 2022 05:46:37 GMT

@O2Sarah- completed a reset at the O2 end and normality has been restored. Are you able to assist @Sophs123xx in the same way? Many thanks ☺️

Re: Incoming calls - no caller ID

O2Trevski — Wed, 21 Sep 2022 07:16:47 GMT

Hi please can you send me your phone number with the issue regards @O2Trevski

Re: Incoming calls - no caller ID

JessicaF — Wed, 21 Sep 2022 07:50:09 GMT

@O2Sarah- Can you please help me I'm having the exact same issue

Re: Incoming calls - no caller ID

Cleoriff — Wed, 21 Sep 2022 07:54:14 GMT

It's @O2Trevski this morning @JessicaF

I have tagged him to your post.

Re: Incoming calls - no caller ID

O2Trevski — Wed, 21 Sep 2022 08:06:46 GMT

thankyou for the tag i will private message @JessicaF

Re: Incoming calls - no caller ID

O2Trevski — Wed, 21 Sep 2022 08:08:07 GMT

Hi please can you send me your phone number with the issue .

Thanks o2Trevski

Re: Incoming calls - no caller ID

O2Trevski — Wed, 21 Sep 2022 08:23:22 GMT

can you please send me your phone number so i can look into it for you regards o2Trevski

Re: Incoming calls - no caller ID

Cleoriff — Wed, 21 Sep 2022 08:24:04 GMT

@JessicaF

You need to send @O2Trevski the info he needs via Private Message.

Click on his name (in Blue)

That will take you to @O2Trevski's Page.

Top right hand corner you will see 'Send A Message'

Click on that and a another Box opens.

It will have his name at the top

On Subject just write "No Caller ID"

Then give him the info he requires in the large box.

When he replies you will see a red (1) in the envelope icon on your home page,

Hope that helps.

Re: Incoming calls - no caller ID

JessicaF — Wed, 21 Sep 2022 08:32:13 GMT

sent that over via message

Re: Incoming calls - no caller ID

Sophs123xx — Wed, 21 Sep 2022 08:54:22 GMT

I have messaged with my number

Re: Incoming calls - no caller ID

Jackv112 — Wed, 21 Sep 2022 13:46:12 GMT

I am also having the same problem @O2Trevski are you able to help? Thanks

Re: Incoming calls - no caller ID

gmarkj — Wed, 21 Sep 2022 15:09:03 GMT

Not sure when Trev will be back on @Jackv112 so I will mention the other advisors who might be able to help.

@O2nath_ci @O2Emma can you see if you can fix this?

Re: Incoming calls - no caller ID

O2Emma — Wed, 21 Sep 2022 16:18:43 GMT

Hi @gmarkj I will pick this up thanks.

It looks like the no caller id issue has started after the latest IOS update .

Re: Incoming calls - no caller ID

O2Emma — Wed, 21 Sep 2022 16:19:18 GMT

Hi @Jackv112 I will send you a private message to look into for you.