topic Mast isn't working as it should in Tech Support

Mast isn't working as it should

Chris_L — Wed, 21 Sep 2022 07:33:15 GMT

I have been struggling with slow data speeds in the area where I live and have reported it on numerous occasions with no success. When I carry out a network checker for my area I receive a notification that the 'nearby mast isn't working as it should, sorry. Our engineers are likely to be working on the case already......' . This message has been present for the last three weeks. How can I obtain a more detailed update for this issue. Thanks very much.

Re: Mast isn't working as it should

Enlli — Wed, 21 Sep 2022 07:45:11 GMT

Well we are all customers here and have no access to the systems.

I can then you, however, you are unlikely to get any further info from O2.

Re: Mast isn't working as it should

Cleoriff — Wed, 21 Sep 2022 07:46:24 GMT

@Chris_L O2 won't give any info out re mast repairs. It's dependant on who owns the land the mast is on.

The best you can do is download the Mt Network app where you can get updates and report issues.

https://www.o2.co.uk/apps/my-network

You could contact O2 and ask for some compensation. You may be lucky with that,

Best of luck.