topic Re: Change upgrade in Tech Support

Change upgrade

Community2 — Tue, 20 Sep 2022 12:13:19 GMT

How do you change your selection of phone once ordered? I chose iPhone 14 plus when I wanted an iPhone 14 pro. Please help

Re: Change upgrade

MI5 — Tue, 20 Sep 2022 12:48:53 GMT

@Community2

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Re: Change upgrade

Enlli — Tue, 20 Sep 2022 12:50:17 GMT

Yoeed to contact the

Sales team, you can call them on 0800 081 0255

Message them on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Re: Change upgrade

ShortyUK — Tue, 20 Sep 2022 13:30:41 GMT

I tried calling to change the phone I preordered. Was told I'd have to cancel, then re order.

Re: Change upgrade

MI5 — Tue, 20 Sep 2022 13:57:38 GMT

@ShortyUK

If that's what O2 are telling you then that is what you must do.

To be honest, it was the answer I was expecting.

Re: Change upgrade

ShortyUK — Tue, 20 Sep 2022 16:42:18 GMT

I was hoping they'd be able to amend the order, but no.

I probably shouldn't have tried to preorder the day after my mum died.

Re: Change upgrade

MI5 — Tue, 20 Sep 2022 18:03:56 GMT

Sorry for your loss @ShortyUK