topic Re: Apple Watch eSIM setup Error Code 14 in Tech Support

Apple Watch eSIM setup Error Code 14

DavidWilliams — Sat, 17 Sep 2022 18:08:16 GMT

I have just bought an Apple Watch 8 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 13 Pro Max.
I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last bit which is ‘set up mobile data’. At this point all I keep getting is ‘Oops - something went wrong contact o2 and quote error code 14’.

I have noticed that this issue has been raised a lot before but with private reply’s so can’t tell how to resolve the issue.
It seems that it’s a ‘eSIM reset’ that is required and needs to be performed by an o2 customer service member.

I have spent 2 days calling 202 trying to get this issue sorted and with no luck, every one I speak to says something different and when I say it needs and eSIM reset I get told there is no such thing or you can’t reset eSIM and i am going round and round in circles.

2 days I have been trying.

can someone who knows what to do please help, I am at my whits end with trying to get this sorted.

Re: Apple Watch eSIM setup Error Code 14

MI5 — Sat, 17 Sep 2022 18:46:22 GMT

@DavidWilliams

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Apple Watch eSIM setup Error Code 14

DavidWilliams — Sat, 17 Sep 2022 18:48:30 GMT

I don’t have Facebook Twitter or Instagram

Re: Apple Watch eSIM setup Error Code 14

MI5 — Sat, 17 Sep 2022 19:17:56 GMT

Then you will need to call O2 @DavidWilliams

https://www.o2.co.uk/contactus

Re: Apple Watch eSIM setup Error Code 14

DavidWilliams — Sat, 17 Sep 2022 19:29:17 GMT

As I mentioned in my original post, I have spent 2 days calling o2, 2 days

There are people from o2 in this community who know the solution and have helped countless people with the exact same issue, so hopefully one of them will read this post and help because nobody else at o2 seems to be able to and I am not wasting another 7 hours on phone call after phone call after phone call, going round and round in circles and getting a different solution that doesn’t work each time, in total I have spent over 10 hours of my time trying to get this issue sorted

Re: Apple Watch eSIM setup Error Code 14

MI5 — Sat, 17 Sep 2022 20:04:13 GMT

We all know it needs the esim resetting.

I'm not sure why we have customer services if they can't accomplish such a simple task.

You'll need to wait until Tuesday to see if @O2Sarah can sort it for you now.

Re: Apple Watch eSIM setup Error Code 14

DavidWilliams — Tue, 20 Sep 2022 09:51:22 GMT

@O2Sarah-

@O2Daniel

can one of you please help with this issue

Re: Apple Watch eSIM setup Error Code 14

O2Sarah- — Tue, 20 Sep 2022 09:54:13 GMT

Thanks for the tag @DavidWilliams. Sorry you have had difficulty getting this sorted. I will send you a PM so we can look into this for you.

Re: Apple Watch eSIM setup Error Code 14

DavidWilliams — Tue, 20 Sep 2022 09:57:36 GMT

Thank you @O2Sarah-

Re: Apple Watch eSIM setup Error Code 14

Vit — Sat, 24 Sep 2022 05:24:14 GMT

Hi @O2Sarah- did you manage to get this resolved. I have the same problem would you be able to help. Thanks

Re: Apple Watch eSIM setup Error Code 14

Benlfc — Sat, 24 Sep 2022 08:41:36 GMT

@DavidWilliams did you have an Apple Watch previously to this one? If you did, did you remove the data plan from this Watch?

Re: Apple Watch eSIM setup Error Code 14

Vit — Sat, 24 Sep 2022 11:05:21 GMT

No it’s my first watch

Re: Apple Watch eSIM setup Error Code 14

O2Sarah- — Mon, 26 Sep 2022 07:34:18 GMT

Good Morning @Vit

I will send you a private message so I can check your account.

Re: Apple Watch eSIM setup Error Code 14

Vit — Tue, 27 Sep 2022 09:33:48 GMT

Thank you @O2Sarah- you are truly amazing Thanks for sorting this for me

Re: Apple Watch eSIM setup Error Code 14

DannyBrooks — Fri, 23 Dec 2022 10:31:23 GMT

I too need some help setting up an esim for an Apple Watch 8.

Getting reference 14 error when trying to add a data service on to the watch.

Re: Apple Watch eSIM setup Error Code 14

Robmk85 — Sun, 25 Dec 2022 17:10:56 GMT

Could you please inbox me as I’m currently on 14 hours on phone to customer service and nearly a month since purchase date end still nobody has been able to resolve it for me

Re: Apple Watch eSIM setup Error Code 14

pgn — Mon, 26 Dec 2022 06:50:58 GMT

Note O2's opening hours are changed as a result of the December festive season, @Robmk85 - you won't get to talk to anyone until after 10am today, 26-Dec, info down the middle of this page: https://www.o2.co.uk/contactus