topic Re: Data not working abroad in Tech Support

Data not working abroad

Cghtbskene — Mon, 12 Sep 2022 17:44:29 GMT

I’ve come to Portugal and my account says I should have data abroad and it’s not working

Re: Data not working abroad

MI5 — Mon, 12 Sep 2022 18:56:28 GMT

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Re: Data not working abroad

Breanna — Tue, 13 Sep 2022 09:41:47 GMT

Hi @Cghtbskene were you able to get this sorted?