topic Re: Voicemail issue in Tech Support

Voicemail issue

gillywigz — Thu, 08 Sep 2022 17:18:41 GMT

I got new pay monthly plan, voicemail was attached, I don’t use so text 1760 to turn off. Went to States for 2 weeks and got 10-12 daily notifications saying I had new voicemail message…. hugely irritating… still get daily message flashing up but I have NO messages as no Voicemail. Please advise how this gets rectified thx

Re: Voicemail issue

MI5 — Thu, 08 Sep 2022 17:55:35 GMT

@gillywigz

You have to dial 1760 to turn off voicemail, not text.

Re: Voicemail issue

gillywigz — Thu, 08 Sep 2022 21:52:04 GMT

Soz my bad…. I meant to say call, not text!! I phoned 1760….!!

Re: Voicemail issue

MI5 — Thu, 08 Sep 2022 22:02:33 GMT

@gillywigz

If it was me, I'd turn VM back on (dial 1750) then call your number from another phone and leave a message.

Listen to it on your phone and delete it.

Then dial 1760 to turn VM off again.

Re: Voicemail issue

Breanna — Sat, 10 Sep 2022 20:08:32 GMT

Hi @gillywigz did @MI5's suggest work to get that message cleared?

Re: Voicemail issue

gillywigz — Sun, 11 Sep 2022 08:38:38 GMT

I think this has worked thanks!

Re: Voicemail issue

MI5 — Sun, 11 Sep 2022 12:33:29 GMT

You're welcome