topic Re: Lost phone, changed provider, O2 can't give me PAC code in Tech Support

Lost phone, changed provider, O2 can't give me PAC code

johnniehaz — Tue, 16 Aug 2022 12:37:30 GMT

I lost my o2 iPhone. It was out of contract. I bought a new phone with Tesco mobile. I want to transfer my old number. I called o2. They said they'd need me to text them from the old phone to get a PAC code. I reminded them I'd lost my old phone. They said they'd send a new SIM attached to the old number and when I received it I could put it in my new phone and then text for a PAC code.

The SIM arrived. It doesn't work in my new phone. I called 02. They said there was nothing they could do and it wasn't their fault I'd lost my phone.

Is there anything o2can do? I saw that you can get a PAC code from Myo2, but they have sent a security text code to the original number which I can't access.

Thanks

John

Re: Lost phone, changed provider, O2 can't give me PAC code

MI5 — Tue, 16 Aug 2022 12:39:42 GMT

@johnniehaz

Ask Tesco mobile to unlock your phone so the O2 sim will work in it.

Re: Lost phone, changed provider, O2 can't give me PAC code

johnniehaz — Tue, 16 Aug 2022 12:43:17 GMT

Hi MI5

Thanks for your reply. I'm pretty sure Tesco are going to tell me they need a PAC code from o2. My new phone is on a Tesco mobile contract.

Re: Lost phone, changed provider, O2 can't give me PAC code

Bambino — Tue, 16 Aug 2022 12:54:09 GMT

@johnniehaz If you're on a Tesco contract with a Tesco sim you don't need a PAC from O2 to unlock the phone.

Re: Lost phone, changed provider, O2 can't give me PAC code

johnniehaz — Tue, 16 Aug 2022 12:59:06 GMT

Thanks - that's good to know! Do I just phone Tesco then?

Re: Lost phone, changed provider, O2 can't give me PAC code

johnniehaz — Tue, 16 Aug 2022 13:27:56 GMT

Tesco customer help say I do need a PAC coder

Re: Lost phone, changed provider, O2 can't give me PAC code

MI5 — Tue, 16 Aug 2022 13:44:14 GMT

@johnniehaz wrote:
Hi MI5
Thanks for your reply. I'm pretty sure Tesco are going to tell me they need a PAC code from o2. My new phone is on a Tesco mobile contract.

@johnniehaz

Tesco need to unlock your phone so the O2 sim will work to receive your PAC.

You can then give the PAC to Tesco to transfer your number.

Re: Lost phone, changed provider, O2 can't give me PAC code

johnniehaz — Tue, 16 Aug 2022 14:00:35 GMT

Ok - great. Thanks for your help. Will contact Tesco.